Freeze your card or transactions

You can do this in our app

If you’re struggling with a spending habit, you can freeze specific transactions such as gambling or online and remote purchases.
You can freeze your card if you can’t find it.
You can also freeze transactions abroad, contactless and in-person payments on credit and debit cards. And ATM withdrawals on your credit card.

If your card is lost or stolen report it now.

Card freezes guide

Mobile banking app guide expandable section

Sign in to our app and choose Cards on the bottom right of the screen.
Choose Card freezes and limits. Scroll to the card you want and toggle on or off for the different freeze options.
That’s it - the changes take effect immediately. You can then sign back into the app at any time to update.

Get set up now

Let’s take a closer look

What will and won’t be frozen? expandable section

Type of freeze	What will be frozen	What won't be frozen
Type of freeze Abroad	What will be frozen Transactions outside the UK in person and at cash machines.	What won't be frozen Transactions where retailers don’t ask for bank authorisation, such as payments on TFL or on planes.
Type of freeze Online and remote	What will be frozen Transactions where your card isn’t there when you pay, such as online, in-app, phone and mail order payments. It includes digital wallets such as Apple Pay and Google Pay.	What won't be frozen Direct Debits (debit card only). Anything the retailer considers to be a recurring transaction. Transactions where retailers don’t ask for bank authorisation, such as payments on TFL or on planes.
Type of freeze In person	What will be frozen Transactions where you use your card to make a payment in person, including digital wallets such as Apple Pay and Google Pay.	What won't be frozen Cash machine withdrawals Transactions where retailers don’t ask for bank authorisation, such as payments on TFL or on planes.
Type of freeze Full freeze	What will be frozen Online and in-person payments made with your card Online and contactless payments using Apple Pay or Google Pay Payments over the phone Mail order payments Cash machine withdrawals (credit card only).	What won't be frozen Balance transfers and money transfers Payments into your account, such as refunds Recurring payments, such as Direct Debits or subscriptions.
Type of freeze Cash machines (credit card only)	What will be frozen All cash machine withdrawals	What won't be frozen Other cash machine services, such as checking your balance.
Type of freeze Contactless	What will be frozen Blocks contactless payments with your debit or credit card. Including debit card contactless payments with Apple Pay and Google Pay.	What won't be frozen Credit card contactless payments with Apple Pay and Google Pay.

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