Replace your card or get a PIN reminder
If there is a problem with your credit or debit card or you need a PIN reminder let us know online. It’s simple, safe and secure.
If you think your current PIN has been compromised you should request a new PIN online straight away. You can also request a new PIN in our Mobile Banking.
However, if you have forgotten your PIN there is no need to order a new one. You can now view your PIN instantly and securely in our Mobile app.
You can request a replacement credit or debit card through Online Banking if:
- your existing card is damaged or not working
- your registered address is within the UK
Fill in our simple form and we'll cancel your card straight away. Once ordered you'll receive a new card within 3-5 working days, depending on the type of card you have ordered.
Contactless enabled cards will be sent for all eligible accounts unless you have previously opted out of contactless.
You can also request a replacement card and view your card details in our Mobile Banking app.
If you are a debit card customer, your replacement card details will be available to view in our app the following day.
If you are a credit card customer, you can continue to use your existing card details in the app.
You can also use these details to register for Wallet Pay apps such as Apple Pay or Google Pay to make purchases in store via your phone.
If you'd prefer, you can call us to request a replacement card or PIN.
For debit cards
For a credit cards
Or you can visit your nearest branch.
Please note that for security purposes, we cannot provide your PIN details over the phone.
Halifax is a division of Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.
Please note: To use our Mobile Banking app you need to have a valid phone number registered to your account and be set up to manage your accounts using Online Banking. Our app is available to iPhone and Android users only and minimum operating systems apply, so check the App Store or Google Play for details. Device registration required. The app doesn’t work on jailbroken or rooted devices. Terms and conditions apply.
Android/Google Play is a trademark of Google LLC. Apple, the Apple logo, Touch ID and Face ID are trademarks of Apple Inc, registered in the U.S. and other countries. App Store is a service mark of Apple Inc.