Reset your sign in details

How to reset your password and memorable information online so you can sign in again. If you don’t know your username, you can find that out at the same time.

To reset your details in the app

Choose your action

You can change your password, memorable information or change both.

Personal details

We’ll need some details to find your account. If you don’t know your username, we’ll ask for account details instead.

Enter new information

You'll be asked to enter your new details. If you want to find your username, we’ll show it to you at this step.

Security check

We’ll now do a quick security check to make sure it’s you. Choose a number for us to contact you on.

Confirm it's you

If we sent you a one time passcode text, we’ll ask you to enter it. If we called you, we’ll ask you to enter the code on your phone.

All done

That’s it, you’ve updated your details. Now you can use them to sign in.

Mobile Banking app

You can reset your details in our app on a mobile device.

Get it on Google Play Apple App Store

Online Banking

You can also reset your sign in details in a browser on any device.

Reset your sign in details

Other online services

There are so many services at your fingertips with our Mobile Banking app and Online Banking. You can even pay in a cheque on your phone!

What you can do online

Mobile Banking: We don’t charge you for Mobile Banking but your mobile operator may charge for some services, please check with them. Services may be affected by phone signal and functionality. You must be registered for Online Banking. Terms and conditions apply.

Mobile Banking app: Our Mobile Banking app is available to Online Banking customers with a UK personal account and valid registered phone number. Our app is available to iPhone and Android users only and minimum operating systems apply, so check the App Store or Google Play for details. Our app does not work on jailbroken or rooted devices. Device registration required.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google LLC. Terms and conditions apply.