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Call 0345 124 1400 if you need to use your benefits or have any questions. Select the benefits you are calling about and one of our team will be happy to help.
If you're abroad, call +44 (0) 1495 28 12 97. open 24 hours a day, 7 days a week, 365 days a year.
If you’re an Ultimate Reward Current Account customer, please read our FAQs (PDF, 144 KB) for more information about the travel insurance which comes with your account and COVID-19. You can also visit our payment disputes page, for help if your travel has been disrupted.
Common enquiries for existing Ultimate Reward Current Account customers.
Do you have an Ultimate Reward Current Account with us? Find out the key information relating to the benefits of your account and importantly how to use them when you need to.
For full details of your benefits, policies, account terms & conditions and the range of third party providers we use, please read the Getting Started Guide (PDF, 1.33 MB).
AA Breakdown Family Cover is provided by Automobile Association Developments Limited (trading as AA Breakdown Services).
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You or an eligible family member can make a claim with the AA by calling 0345 124 1400
Mobile phone insurance is arranged through Lifestyle Services Group Limited with a single insurance provider, Assurant General Insurance Limited.
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You can register your mobile phone details with the insurer via your online banking if you are registered or by calling 0345 124 1400.
You can make a claim with the insurer by calling 0345 124 1400.
If your phone is lost or stolen, you must notify the police and your airtime provider as soon as possible. Not taking these actions could result in your claim being declined.
You will be asked the following information so make sure you have it ready:
Instructions for registering your phone or raising a claim online:
Home emergency cover is provided by AXA Assistance and is underwritten by Inter Partner Assistance SA (IPA).
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Some important exclusionsThis policy is to deal with ‘home emergencies’ needing immediate attention only and will cover costs up to a maximum of £250. It does not cover broken freezers for example. |
You can make a claim with the insurer by calling 0345 124 1400.
Not taking these actions could result in your claim being declined:
Administered by AWP Assistance UK Ltd (trading as Allianz Assistance) and underwritten by AWP P&C SA.
Important information
Pre existing medical conditions aren’t covered under this policy, unless they are agreed with the insurer first. An additional premium may apply. If this affects you contact Allianz Assistance directly to find out more.
You might want to visit the MoneyHelper service, which lists firms offering travel insurance for customers with medical conditions. This could help if you’ve been offered cover with a high premium, been refused, or have had cover cancelled due to medical conditions. Think about what might suit your needs best and who you need specialist cover for. For more information access the directory, or call them on 0800 138 7777 (Mon – Fri 8am to 6pm).
If you’re looking for the online self-assessment medical screening link, this is currently unavailable. To understand if you or anyone to be covered under the policy have any conditions that could impact your cover, Please call 0345 124 1400 (Lines open Monday-Saturday 8am-8pm, Sunday 9am-5pm).
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Calls may be monitored and recorded.