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Amend paper-free preferences for your statements and communications.
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Children are covered up to any age as long as they live at the account holder’s home address or they’re living away from home on a temporary basis, for example students and armed service personnel.
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Yes, AA Breakdown Family Cover is available to all eligible family members living at the account holder’s home address, this includes family that are living away from home on a temporary basis, for example students and armed services personnel.
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No, eligible family members must call the AA breakdown telephone number and provide the account holder’s full name, address and postcode before the service can be provided. Family members will need to show a form of identification when the AA patrol arrives.
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No, alternative benefits or cover enhancements cannot be requested in place of family cover.
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No, upgrades are available to purchase to enhance cover but these can only be purchased by the account holder. If an account holder purchases an upgrade then this cover will be available for eligible family members.
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Yes, the AA do not require the sort code and account number of the bank account to report a breakdown. They will be able to help as long as the eligible family member can provide the account holder’s full name, address and postcode on the phone and a form of identification when the AA patrol arrives.
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Yes, however the AA reserves the right to refuse service when a call out is requested to deal with the same or similar cause of breakdown to that which the AA attended within the preceding 28 days, or where there has been a failure to maintain the vehicle. This includes where a permanent repair has not been carried out following a temporary repair provided by the AA, or lack of routine vehicle maintenance or continued failure to maintain fuel or charge the vehicle.
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AA Breakdown Family Cover is available to eligible family members living at the same address as the account holder, including those temporarily living away from home.
Eligible family members are:
Spouse, partner, civil partner, fiancé/fiancée, parents, stepparents, foster parents, father-in-law, mother-in-law, children, stepchildren, foster children, sons-in-law, daughters-in-law, grandparents, grandchildren, brothers, sisters, step-brothers, step-sisters, brothers-in-law, sisters-in-law, aunts, uncles, nieces, nephews, and first cousins.
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Yes, if an eligible family member is dissatisfied with the service provided by the AA, they can make a complaint by providing their personal information and the information of the account holder to help locate the details of the breakdown. Complaints should be made to the AA by calling the account membership line.
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If an eligible family member already has breakdown cover with the AA or another provider, they will need to determine if cancelling their cover is appropriate, considering their own needs and circumstances.
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Are family members covered if they are a passenger in a car that has broken down? expandable section
Yes, eligible family members are offered the same level of cover as the account holder.