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Supporting customers affected by serious illness
We’re here to offer you financial support during this difficult time.
A serious illness can be really difficult. You might be dealing with an injury, illness, disease, or physical condition. These problems can lower your quality of life and make daily tasks hard. It can also impact your finances. We're here to help to offer financial support where we can.
How we can help
Speak to our dedicated serious illness support team
Our serious illness support team offers guidance on how to reduce the impact your illness has on your finances. Sometimes we can lessen your money worries directly, such as helping with mortgage payment holidays and current account charges. We will need to take your individual circumstances into account to evaluate whether we can offer this level of support for you.
Our team can help if you or a loved one has a serious illness:
- We’re here to offer practical help and support with managing your finances at every stage, from diagnosis to after treatment.
- We can provide help and guidance with your personal banking. We assist with savings, loans, mortgages and credit cards. In some cases we may help reduce the financial impact of a serious illness.
- Referrals to other areas of Halifax that may be able to help.
- Information on help available from other charities that can offer specific support about your illness.
You can contact us on 0800 028 2692. Lines are open 8am to 6pm, 7 days a week.
Appoint someone you trust to help manage your money
During these challenging times, it may be helpful to appoint someone you trust to help look after your money. Explore the different options that you can take and how to set up access.
Bank in a way that suits you
Further support
Money worries support
A serious illness can put a strain on your finances and this can be worrying. We offer further support and advice on our money worries page that may help you.
Accessibility and disability support
If you need further support or your accessibility needs have changed due to a serious illness, we are here to help. Our accessibility page shows the different options available that may suit you.
Mental health support
A serious illness can have an impact on your mental health. If things are feeling a bit overwhelming right now, we are here to support you.
Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, seven days a week.
Mobile Banking is available to Online Banking customers. We don’t charge you for Online Banking but your mobile phone provider may charge for some services. Please check with them. Phone signal and functionality may affect services. Terms and conditions apply.
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