Getting a statement

Print a statement from Online Banking

You can print a statement from your mortgage overview screen within Online Banking.

You'll need to use a desktop or laptop computer to do this.

  • See your current balance
  • Find out how much interest we’ve charged
  • See all your payments over the last 12 months


Sign in to Online Banking

Not registered? Register for Online Banking now

Request a duplicate statement

We'll send your mortgage statement each year on the anniversary of when you took out your mortgage with us.

  • See a full breakdown of your mortgage account and payments over the last 12 months
  • See a list of all your interest rates and sub-accounts
  • Find details of the early repayment charges that would apply if you paid off your mortgage in full

If you’d like another copy of this statement, then please fill out our online form.

Request a duplicate statement

Alternatively you call us on 0345 122 1439. Our lines are open Monday to Friday 8am - 8pm and Saturday 9am - 4pm.

Want to repay your mortgage in full?

You’ll need to request a redemption statement. This will give you the full amount you’ll need to pay to close your mortgage with us. It will include any interest charges and other fees that may apply.

How to request a redemption statement 

Understanding your statement

See our guide to help you better understand your statement. This guide is intended for use by customers with an account number beginning with 10 who receive annual statements. If your account starts with 'A/' and you have a statement query please contact us.

Mortgage statement guide

You could lose your home if you don’t keep up your mortgage repayments