Help on Lloyds
You can now use the Lloyds Help Centre for help and support.
Green living offers
Rewarding you for making your home more energy efficient. Whether you're buying a home or upgrading your current one, we have offers to help you.
Bank on Lloyds for your new mortgage
As the Halifax brand is changing to Lloyds, you can no longer apply for a new Halifax mortgage unless you've already started your application.
If you don’t have a Halifax mortgage, visit the Lloyds Eco Home Hub for ways to improve your home's energy efficiency and how you can fund them.
Already have a Halifax mortgage?
You can continue to use the Halifax Green Living Hub and manage your existing mortgage with Halifax, including switching to a new rate or applying to borrow more.
Offers for existing mortgage customers
Get up to £2,000 cashback and a free Energy Performance Certificate (EPC)
With Green Living Reward, qualifying mortgage customers could claim one of these rewards:
- £2,000 cashback for a heat pump
- £1,000 cashback for roof-top solar panels or a non-portable battery
- £500 cashback for other energy-efficient home improvements Exclusions apply
- After you receive the cashback, we'll offer you a free optional Energy Performance Certificate (EPC) for your home.
If you already have a Halifax mortgage, or you’ve started your Halifax application, sign up to view details of the Green Living Reward offer, check if you qualify, and upload your claim forms through your Green Living journey.
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To qualify for the Green Living Reward, you must:
- have completed on your mortgage, additional borrowing or deal switch in the last 12 months
- be a residential owner-occupier of the property. This reward excludes buy-to-let properties.
Once you have completed, you’ll have a year to complete your qualifying home improvement and submit a claim along with a final and paid invoice.
You can see your claim deadline in your Green Living Reward account, where you’ll also have the option to request a 60-day extension if needed.
You can only claim for one improvement for each new mortgage, additional borrowing or new deal.
Your invoice will need to show:
- your full name
- the address where the work was carried out
- the installer’s name and address
- a full description of the completed work
- the invoice date
- the total amount
- that the work has been paid in full or details of any payment plan that’s been entered into.
To redeem the free Energy Performance Certificate (EPC) offer, you must:
- receive a successful claim confirmation in your Green Living journey
- schedule an EPC assessment directly with our chosen supplier in your Green Living journey.
You’ll have 3 months following a successful claim to schedule the assessment. There’ll be an additional month window on top of this for the assessment to take place.
The EPC assessment must be completed on the same property you claimed your Reward on.
Other important information
Halifax isn’t responsible for the improvements carried out by your chosen supplier. Halifax releasing the money to you doesn’t guarantee the quality of work done by the supplier. It’s up to you to make sure you’re satisfied with any improvements carried out. Halifax can’t make any guarantee about the costs of the work needed, any savings that can be made, or the impact on your EPC rating. You’re responsible for making your own decision.
You agree Halifax might contact you with reminders about this Reward and for research purposes.
Halifax reserves the right to change or withdraw the Reward at any time.
You could lose your home if you don’t keep up your mortgage repayments
Partner offers, available for our customers
£100 bill credit on your Octopus account and more
We’ve teamed up with Octopus Energy to help cut the cost of installing a heat pump. Octopus installs in England and Wales. Register for a quote today.
- £100 bill credit on your Octopus Energy account for all Halifax customers.
- Octopus Energy rates 5* for customer service on Trustpilot.
- Plus, get up to £2,000 cashback if you have a Halifax mortgage and qualify for our Green Living Reward.
Offers can be changed or withdrawn at any time. Terms, conditions and exclusions apply.
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