Online services

  • Feel safe - You're protected by our Online Guarantee. Avoid the risks of carrying cash or sending cheques.
  • Easy to use - It's simple to register and support is always available.
  • Stay in control - Keep track of what's going in and coming out of your account at any time. 67% of people said banking online helped them avoid overpaying overdraft interest.*
  • Save time - No queues or busy times. Bank anytime and anywhere with our Mobile Banking services.

* Lloyds Bank Consumer Digital Index 2017

How to get online

Set up Online Banking

Start banking online with us for the first time.

Register now Find out more

Set up the Mobile Banking app

Manage everything on your phone or tablet.

Find out more Download our app

Sign into Online Banking

How to view your accounts online.

Sign in now Find out more

Reset your sign-in details

How to reset your details online.

Reset now Find out more

Set up Online Banking

If you haven’t banked online with us before, the first step is to register. It only takes a few minutes if we already have your phone number.

We’ll ask for a few simple details about you and your account. Then you’ll create your sign-in details – you’ll always need these to sign in securely.  Then you’re ready to get started.

Register now

Step by step guide to registering

Sign into Online Banking

When you sign in, we’ll ask for the details you created when you registered. It’ll only take a moment, then you’ll be straight through to your accounts.

You’ll need your:

  • username
  • password
  • memorable information

Sign in

Step by step guide to signing in

Reset your sign-in details

If you're having trouble signing in you can reset your details online yourself.

First, we’ll ask you for a few basic details so we can confirm it’s you. Then you can find your username, or reset your password or memorable information.

Reset your details

Step by step guide to resetting your details

Set up the Mobile Banking app

The app's the best way to keep your account at your fingertips – and it's fast, easy and safe.

First, you’ll need to download it on your smartphone or tablet from the App Store or Google Play. Use your Online Banking details to sign in, or register for the first time in the app.

You’ll need:

  • your phone or tablet
  • your sign-in details (if you’re registered for Online Banking)
  • your account details (if you haven’t used Online Banking before)
  • an up-to-date phone number registered with us

You can start setting up the app if we don’t have your phone number, but there could be a delay before you can sign in.

Our online guarantee

We guarantee to refund your money (including charges and interest you have paid or not received as a result) in the unlikely event that you experience fraud with our Online Banking service.

We will take steps to protect you 24/7, using technology and safeguards that meet or exceed industry standards, but you must also use our Online Banking services carefully.

We Are Digital

We’ve partnered with We Are Digital who can provide free online training over the phone, allowing you to stay safe and connected from the comfort of your own home.

Whether you need help and support or would like to book a free training session suited to your individual needs, We Are Digital can help.

What can I learn about?

  • View your bank account balance and make payments
  • Book a doctor’s appointment and use the NHS website
  • Get a food shop delivered to your front door
  • Video call your friends and family

Simply call the We Are Digital helpline on 0345 222 0333 Monday to Friday 9am – 5pm. Please note: Calls to 03 numbers are charged at no more than local rate.

If you have a hearing impairment, get support from a BSL (British Sign Language) interpreter and book your session using our Sign Video service. Available on Safari, Chrome or Firefox web browsers.

Still need help?

You may well be able to find the answer you need on our Online Banking Help page.

If you're still having problems, please call our Online Banking helpdesk on 0345 602 0000.

If you're calling from abroad or would prefer not to use the 0345 number, you can call us on +44 (0) 113 279 8302.

Online Banking help

Cyber Essentials

Cyber Essentials is a government-backed scheme that certifies that we meet a range of essential precautions to protect our customers and the bank against internet-based threats.