* Lloyds Bank Consumer Digital Index 2017
If you haven’t banked online with us before, the first step is to register. It only takes a few minutes if we already have your phone number.
We’ll ask for a few simple details about you and your account. Then you’ll create your sign-in details – you’ll always need these to sign in securely. Then you’re ready to get started.
The app's the best way to keep your account at your fingertips – and it's fast, easy and safe.
First, you’ll need to download it on your smartphone or tablet from the App Store or Google Play. Use your Online Banking details to sign in, or register for the first time in the app.
You’ll need:
You can start setting up the app if we don’t have your phone number, but there could be a delay before you can sign in.
We guarantee to refund your money (including charges and interest you have paid or not received as a result) in the unlikely event that you experience fraud with our Online Banking service.
We will take steps to protect you 24/7, using technology and safeguards that meet or exceed industry standards, but you must also use our Online Banking services carefully.
We’ve partnered with We Are Digital who can provide free online training over the phone, allowing you to stay safe and connected from the comfort of your own home.
Whether you need help and support or would like to book a free training session suited to your individual needs, We Are Digital can help.
Simply call the We Are Digital helpline on 0345 222 0333 Monday to Friday 9am – 5pm. Please note: Calls to 03 numbers are charged at no more than local rate.
If you have a hearing impairment, get support from a BSL (British Sign Language) interpreter and book your session using our Sign Video service. Available on Safari, Chrome or Firefox web browsers.
You may well be able to find the answer you need on our Online Banking Help page.
If you're still having problems, please call our Online Banking helpdesk on 0345 602 0000.
If you're calling from abroad or would prefer not to use the 0345 number, you can call us on +44 (0) 113 279 8302.
Cyber Essentials is a government-backed scheme that certifies that we meet a range of essential precautions to protect our customers and the bank against internet-based threats.