If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you would like to do in a few simple steps.

Quick tour of Online Banking

To get started with Online Banking, here’s a quick overview where you can get help plus some quick guides.

  • How to sign in / sign out

    To sign in to Online Banking simply enter your username and password, then click continue.

    Step 1 screenshot

    Enter the requested characters from your memorable information, then click continue to sign in.

    Step 2 screenshot

    You can sign out of Online Banking at any time, using the button at the top of the page.

    Step 3 screenshot

  • Forgotten password

    If you have forgotten your password, simply click on the ‘Forgotten your password’ link on the sign in page.

    Step 1 screenshot

    You’ll be prompted to provide your username, name and date of birth. You can either reset your password, or reset both your password and memorable information.

    Step 2 screenshot

  • Getting more help

    Get help by selecting ‘Help & contact us’ from the tool bar wherever you are on the site.

    Step 1 screenshot

    You can choose from some helpful tools and information, including ‘Show me how to…’.

    Step 2 screenshot

    Choose the option you need help with to be shown step-by-step guidance on screen.

    Step 3 screenshot

Overview – your homepage

Your accounts are shown on the homepage, with your balance, available funds and lots more features:

1. Find useful information on the left of the screen:

  • Notifications of anything that needs your attention, such as a new message in your inbox
  • If you’re registered for Cashback Extras, see a summary of the cashback you have earned
  • Quick access to more products and services you may be interested in

2. Transfer money between accounts or pay people or companies you have paid before.

3. Get help and manage your personal details from wherever you are on the site.

4. Use ‘More actions’ for simple access to your account features, such as payments, standing orders, Direct Debits and more.

Guides and information...