Add your ID

We need to see your ID before your 18th birthday so we can change your Money Smart accounts to a Current Account and Everyday Saver.

Providing proof

First you will need to register for Online Banking if you haven't already done so. Once registered you'll be able to use our app to send us a selfie and a picture of your passport to confirm your ID.

Mobile Banking app

Join our 7 million app users.

  • Simple and secure sign in.
  • Stay up to date with notifications.
  • Chat to our Virtual Assistant.

 

More about our app

QR code to download our Mobile Banking app

Mobile Banking app

Join our 7 million app users.

  • Simple and secure sign in.
  • Stay up to date with notifications.
  • Chat to our Virtual Assistant.

Download app

More about our app

How to register for Online Banking

1. Welcome

After you have downloaded the app, open it up and select Let's get you signed in.

2. Let's get you signed in

To start registering for Online Banking select Create sign-in details.

3. Registration is simple

It should only take a few minutes to get set-up. To start with you'll need to input your name, email, date of birth and postcode.

4. Enter account details

To register for Online Banking, please select one of your accounts shown. Once registered, you'll be able to view all of your linked accounts.

5. Create secure signing in details

Think of details that you'll remember, as you need them to sign in. Never share them with anyone.

6. Now create memorable information

This is not a password, but an extra security step.

Make sure it's something you'll remember.

Once you're registered, you'll just need three characters from your memorable information to sign in to the app. 

7. Online Banking agreement

You must view our Online Banking agreement. To continue, you must agree to these terms and conditions. 

8. New code ordered

You're almost fully registered for Online Banking.

To finish registering you for Online Banking, we've sent your parent or guardian your activation code in the post. They should get it in the next seven days. Then you can use this code to sign in to Online Banking for the first time.

9. Activation code received

You'll need to go back into the app and sign in to Online Banking using your username and password.

You’ll have received an email with your username when you completed the first stage of the registration process.

10. Enter the activation code

Enter the code from the letter that we have sent to your parent or guardian to complete the Online Banking registration process. 

11. Input characters from your memorable information

We'll ask for you to enter three randomly selected characters from your memorable information.

12. You're now registered for Online Banking

Only you can access your account from the app on your device. All you'll need next time you use the app to sign in securely are three characters from your memorable information.

13. Security settings

If you haven't been active in the app we will automatically sign you out. You can select which length of inactivity leads to signing out from the options provided.

14. Face ID

You can choose to use Face ID or to keep using memorable information to sign in. Here you can select which option you would rather use. If you're unsure you can select Ask me later and we'll ask again in the future. 

15. Registration complete

How to prove who you are

1. Sign in to Online Banking

You can verify your ID from within our app. First you need to sign in and then select More from within the Smart Spending section.

2. Manage your Smart Spending account

Select Confirm your ID from within the Manage Account section of your Smart Spending account.

3. We need to see your passport

We need to see your passport before your 18th birthday so we can change your Money Smart accounts to a Current Account and Everyday Saver. This can be a UK/EU passport. 

4. Take a picture of your passport

  • Place your passport on a flat, dark surface.
  • Make sure there is good lighting with no glare or shadows.
  • Open it at the page with your picture.
  • Take care not to place your fingers over your personal details.
  • Align it to the on-screen template.
  • We'll automatically take the picture when the passport is ready.

5. Provide a selfie

  1. Stand against a plain dark background with your face well-lit and no bright light behind you.
  2. Make sure a scarf, hat or glasses are not covering your face.
    • If you must wear glasses, they can’t be sunglasses or tinted.
    • The frames or any glare, reflection or shadow must not cover your eyes.
  3. Ask someone to take a photo of you or just take a selfie.

6. Thank you for sending us the pictures we need

We'll check your pictures and email confirmation to you within the next 24 hours.