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Community Cash In & Out machines
We’re bringing new Cash In & Out machines to local communities to make everyday banking easier.
Whether you’re paying in cash or taking some out, they're accessible 24 hours a day, 7 days a week, whenever it suits you.
How the Cash In & Out machines work
Let’s take a closer look
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Don’t worry - your cash is added to your account instantly, so you can withdraw it straight away if you need to.
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The machine counts each note individually. If something doesn’t look right, just press ‘Cancel’ and your money will be returned straight away.
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Give us a call and our team will help you raise a dispute, or pop into a branch where we can look into it for you. Your cash stays protected while we investigate.
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You may have reached your monthly paying in limit. If that happens, just visit your nearest branch to complete your deposit.
If you need more information about your limits, call us or speak to a colleague in branch.
If things aren’t quite as we’d like
If the machine isn’t working
Faults are automatically reported and we aim to fix them within 4 hours.
In the meantime, you can use:
- PayPoint®
- Post Office®
- another cash machine
- your local branch
- another Cash In & Out machine nearby.
If the machine keeps your card
This can happen if the PIN has been entered incorrectly too many times, or if the card has expired.
You can order a new card in the mobile banking app.
If you don’t use the app, you can call us or visit a branch where we can help you.
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