We are experiencing a high number of calls at the moment. So that we can support those in the most vulnerable situations, please only call if it’s urgent. Remember, you can do most of your banking tasks yourself online, either using our app or through Online Banking.

Home insurance help and guidance

Whether you’re looking for information on types of cover, extra protection or need help understanding insurance jargon, we’ve got everything you need.

How to stay covered

It’s important to know what could stop your claim being approved. Our tips will help to keep you protected.

Stay covered

Existing customers

If you already have home insurance with us, you can find your policy documents and useful contact numbers.

Existing customers

Extreme weather

When the weather gets really nasty, we’ve got advice on how to help protect and prepare your home.

Get adviceabout extreme weather

Crime prevention

Our practical guides will help you to protect your home against burglars.

Common claims

We hope you never need to make a claim. So we looked at the most common claims and put together our top tips to try and help you avoid making one.

Halifax is a division of Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.