If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you would like to do in a few simple steps.

Existing home insurance customers

If you've taken out home insurance with us and want to check your policy, make a general enquiry or make a claim, you're in the right place.

Viewing your policy documents is easy

There are two steps to follow to help you find the correct home insurance policy documents:

  • First, find your policy number. It starts with 3 letters, for example, HIA123456789. You can find it on any letter we’ve sent out to you previously or in online banking. Sign in to online banking to find your policy number
    If you’re not registered for online banking, and you don’t know your policy number you’ll need to get in touch.

Contact us to find out your policy number

  • Choose your policy document

View your policy details

Policy documents

Contact us

Policy documents

Policies starting with HAP

Halifax Home Insurance (HAP) is underwritten by Lloyds Bank General Insurance Limited.

For policies with a start date on or after 02/09/2018 or which renew on or after 27/10/2018:

Halifax Home Insurance (HAP) Insurance Policy Booklet (PDF)

Halifax Home Insurance (HAP) Policy Limits (PDF)

Home Emergency Cover

For policies originally purchased on or after the 14/04/2019:

Halifax Home Emergency Cover is underwritten by AWP P&C SA and administered in the United Kingdom by Allianz Global Assistance.

Home Emergency Policy Booklet (PDF)

For policies originally purchased before the 14/04/2019:

Halifax Home Emergency Cover is underwritten by Royal & Sun Alliance Insurance plc.

Home Emergency Policy Booklet (PDF)

Contact us

If you’re registered for Online Banking you can make a claim online.

Make a claim online

Find out more about making a claim online

General enquiries and making a claim* - 0345 300 5178

Home Insurance Renewals* - 0345 300 5178

24 hour emergency helpline - 0345 601 2651

24 hour legal helpline - 0345 604 6509

Policy documents

Contact us

Sign in to Renters Insurance

Make a Renters Insurance claim

If you’re unable to resolve your query through your Policy Manager, please call us on 0345 600 6495*

Policy documents

Policies starting with HIA

Halifax Home Solutions (HIA) is underwritten by Lloyds Bank General Insurance Limited.

Policy renewals on or after 13/03/2020:

Halifax Home Solutions Insurance Policy Booklet (PDF)

Policy renewals before 13/03/2020:

Halifax Home Solutions Insurance Policy Booklet (PDF)

Contact us

General enquiries and making a claim - 0345 604 6531*

Home insurance renewals - 0345 604 6531*

24 hour emergency helpline - 0345 601 2651

24 hour legal helpline - 0345 604 6509

Policy documents

Policies starting with HDA

Halifax Home Options (HDA) is underwritten by Lloyds Bank General Insurance Limited.

For policies which renewed on or after 13/03/2020:

Halifax Home Options Buildings Insurance Policy Booklet (PDF)

Halifax Home Options Contents Insurance Policy Booklet (PDF)

For policies which renewed before 13/03/2020.

Halifax Home Options Buildings Insurance Policy Booklet (PDF)

Halifax Home Options Contents Insurance Policy Booklet (PDF)

Contact us

General enquiries and home insurance renewals - 0345 604 6532*

Making a claim - 0345 604 6619*

24 hour emergency helpline - 0345 601 2651

24 hour legal helpline - 0345 604 6509

Policy documents

Policies starting with MOR

Halifax home insurance policy numbers starting with MOR are underwritten by St. Andrews Insurance plc.

Policy renewals on or after 13/03/2020:

Halifax Home Insurance (MOR) Policy Booklet (PDF)

For policies which renew on or after 25/10/2019 but before 13/03/2020:

Halifax Home Insurance (MOR) Policy Booklet (PDF)

Policy renewals before 25/10/2019:

Halifax Home Insurance (MOR) Policy Booklet (PDF)

Contact us

General enquiries and making a claim - 0345 600 6001*

Home insurance renewals - 0345 600 6001*

Key recovery service - 0345 600 6008*

24 hour emergency helpline - 0345 603 2251

24 hour legal helpline - 0345 603 2254

Policy documents

Policies starting with COV

Halifax home insurance policy numbers starting with COV are underwritten by St. Andrews Insurance plc.

Policy renewals on or after 13/03/2020:

Halifax Home Insurance (COV) Policy Booklet (PDF)

Policy renewals on or after 25/10/2019 but before 13/03/2020:

Halifax Home Insurance (COV) Policy Booklet (PDF)

Policy renewals before 25/10/2019:

Halifax Home Insurance (COV) Policy Booklet (PDF)

Contact us

General enquiries and making a claim - 0345 600 6001*

Home insurance renewals - 0345 600 6001*

Key recovery service - 0345 600 6008*

24 hour emergency helpline - 0345 602 7307

24 hour legal helpline - 0345 603 2254

Policy documents

Policies starting with HHH

Halifax home insurance policy numbers starting with HHH are underwritten by St. Andrews Insurance plc.

Policy renewals on or after 13/03/2020:

Halifax Home Insurance (HHH) Policy Booklet (PDF)

Policy renewals on or after 25/10/2019 but before 13/03/2020:

Halifax Home Insurance (HHH) Policy Booklet (PDF)

Policy renewals before 25/10/2019:

Halifax Home Insurance (HHH) Policy Booklet (PDF)

Contact us

General enquiries and making a claim - 0345 602 7377*

Home insurance renewals - 0345 602 7377*

24 hour emergency helpline - 0345 602 7307

24 hour legal helpline - 0345 602 7306

Policy documents

Policies starting with NHP

Halifax home insurance policy numbers starting with NHP are underwritten by St. Andrews Insurance plc.

Policy renewals on or after 13/03/2020:

Halifax Home Insurance (NHP) Policy Booklet (PDF)

Policy renewals on or after 25/10/2019 but before 13/03/2020:

Halifax Home Insurance (NHP) Policy Booklet (PDF)

Policy renewals before 25/10/2019:

Halifax Home Insurance (NHP) Policy Booklet (PDF)

Contact us

General enquiries and making a claim - 0345 600 0773*

Home insurance renewals - 0345 600 0773*

24 hour emergency helpline - 0345 603 2251

24 hour legal helpline - 0345 603 2254

Policy documents

Policies starting with HLH

Halifax Landlord Insurance (HLH) is underwritten by St. Andrews Insurance plc.

Policy renewals on or after 13/03/2020:

Halifax Home Insurance (HLH) Policy Booklet (PDF)

Policy renewals on or after 25/10/2019 but before 13/03/2020:

Halifax Home Insurance (HLH) Policy Booklet (PDF)

For policies which renew before 25/10/2019:

Halifax Home Insurance (HLH) Policy Booklet (PDF)

Contact us

General enquiries and making a claim - 0345 602 3645*

Home insurance renewals - 0345 602 3645*

24 hour emergency helpline - 0345 602 7291

24 hour legal helpline - 0345 602 7293

Policy documents

Ultimate Reward Current Account customers

If you're an Ultimate Reward Current Account holder, you’re covered for a wide range of home emergencies as one of your account benefits.

Find out more about Ultimate Reward Current Account benefits.

Contact us

Ultimate Reward Current Account general enquires - 0345 124 1400

Lines are open Monday to Sunday 7am - 11pm.

*Lines are open Monday to Friday, 8am - 6pm and Saturday, 9am - 1pm.

Halifax is a division of Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.