Your policy and what it covers
If you've taken out home insurance with us and want to check your policy, make a general enquiry or make a claim, you're in the right place.
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Policy documentsPolicies starting with HBP
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Contact usMake a claim online General enquiries, renewals and making a claim* - 0345 604 6473 24 hour emergency helpline - 0345 672 2803 24 hour legal and tax helpline - 0345 300 1425 |
Policy documentsPolicies starting with HAPHalifax Home Insurance (HAP) is underwritten by Lloyds Bank General Insurance Limited. Policies which start and renew on or after 24/09/2021. This latest version of our policy booklet has been updated to make it easier to understand. This does not affect the cover you have. Policies which started or renewed before 24/09/2021 Home Emergency Cover |
Contact usMake a claim online General enquiries, renewals and making a claim* - 0345 300 5178 24 hour emergency helpline - 0345 601 2651 24 hour legal and tax helpline |
Policy documentsPolicies starting with HRPHalifax Renters Insurance is underwritten by Lloyds Bank General Insurance Limited. Halifax Renters Insurance (HRP) Insurance Policy Booklet (PDF, 108 KB) |
Contact usMake a Renters Insurance claim If you need to contact us please email us at rentersclaims@halifax.co.uk |
Policy documentsPolicies starting with HIAHalifax Home Solutions (HIA) is underwritten by Lloyds Bank General Insurance Limited. Policy renewals on or after 13/03/2020: Halifax Home Solutions Insurance Policy Booklet (PDF, 346 KB) Policy renewals before 13/03/2020: Halifax Home Solutions Insurance Policy Booklet (PDF, 1.24 MB) Home Emergency cover Halifax Home Emergency Cover is provided by Allianz Assistance. |
Contact usGeneral enquiries and making a claim - 0345 604 6531* Home insurance renewals - 0345 604 6531* 24 hour emergency helpline - 0345 601 2651 24 hour legal helpline - 0345 604 6509
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Policy documentsPolicies starting with HDAHalifax Home Options (HDA) is underwritten by Lloyds Bank General Insurance Limited. For policies which renewed on or after 13/03/2020: Halifax Home Options Buildings Insurance Policy Booklet (PDF, 199 KB) Halifax Home Options Contents Insurance Policy Booklet (PDF, 314 KB) For policies which renewed before 13/03/2020. Halifax Home Options Buildings Insurance Policy Booklet (PDF, 1.16 MB) Halifax Home Options Contents Insurance Policy Booklet (PDF, 1.16 MB) Home Emergency cover Halifax Home Emergency Cover is provided by Allianz Assistance. |
Contact usGeneral enquiries and home insurance renewals - 0345 604 6532* Making a claim - 0345 604 6619* 24 hour emergency helpline - 0345 601 2651 24 hour legal helpline - 0345 604 6509 |
Policy documentsPolicies starting with MORHalifax home insurance policy numbers starting with MOR are underwritten by St. Andrews Insurance plc. Policy renewals on or after 13/03/2020: Halifax Home Insurance (MOR) Policy Booklet (PDF, 424 KB) For policies which renew on or after 25/10/2019 but before 13/03/2020: Halifax Home Insurance (MOR) Policy Booklet (PDF, 487 KB) Policy renewals before 25/10/2019: |
Contact usGeneral enquiries and making a claim - 0345 600 6001* Home insurance renewals - 0345 600 6001* Key recovery service - 0345 600 6008* 24 hour emergency helpline - 0345 603 2251 24 hour legal helpline - 0345 603 2254 |
Policy documentsPolicies starting with COVHalifax home insurance policy numbers starting with COV are underwritten by St. Andrews Insurance plc. Policy renewals on or after 13/03/2020: Halifax Home Insurance (COV) Policy Booklet (PDF, 419 KB) Policy renewals on or after 25/10/2019 but before 13/03/2020: Halifax Home Insurance (COV) Policy Booklet (PDF, 1.24 MB) Policy renewals before 25/10/2019: |
Contact usGeneral enquiries and making a claim - 0345 600 6001* Home insurance renewals - 0345 600 6001* Key recovery service - 0345 600 6008* 24 hour emergency helpline - 0345 602 7307 24 hour legal helpline - 0345 603 2254 |
Policy documentsPolicies starting with HHHHalifax home insurance policy numbers starting with HHH are underwritten by St. Andrews Insurance plc. Policy renewals on or after 13/03/2020: Halifax Home Insurance (HHH) Policy Booklet (PDF, 407 KB ) Policy renewals on or after 25/10/2019 but before 13/03/2020: Halifax Home Insurance (HHH) Policy Booklet (PDF, 468 KB) Policy renewals before 25/10/2019: |
Contact usGeneral enquiries and making a claim - 0345 602 7377* Home insurance renewals - 0345 602 7377* 24 hour emergency helpline - 0345 602 7307 24 hour legal helpline - 0345 602 7306 |
Policy documentsPolicies starting with NHPHalifax home insurance policy numbers starting with NHP are underwritten by St. Andrews Insurance plc. Policy renewals on or after 13/03/2020: Halifax Home Insurance (NHP) Policy Booklet (PDF, 388 KB) Policy renewals on or after 25/10/2019 but before 13/03/2020: Halifax Home Insurance (NHP) Policy Booklet (PDF, 1.06 MB) Policy renewals before 25/10/2019: |
Contact usGeneral enquiries and making a claim - 0345 600 0773* Home insurance renewals - 0345 600 0773* 24 hour emergency helpline - 0345 603 2251 24 hour legal helpline - 0345 603 2254 |
Policy documentsPolicies starting with HLHHalifax Landlord Insurance (HLH) is underwritten by St. Andrews Insurance plc. Policy renewals on or after 13/03/2020: Halifax Home Insurance (HLH) Policy Booklet (PDF, 359 KB) Policy renewals on or after 25/10/2019 but before 13/03/2020: Halifax Home Insurance (HLH) Policy Booklet (PDF, 547 KB) For policies which renew before 25/10/2019: |
Contact usGeneral enquiries and making a claim - 0345 602 3645* Home insurance renewals - 0345 602 3645* 24 hour emergency helpline - 0345 602 7291 24 hour legal helpline - 0345 602 7293 |
Policy documentsUltimate Reward Current Account customers If you're an Ultimate Reward Current Account holder, you’re covered for a wide range of home emergencies as one of your account benefits. Find out more about Ultimate Reward Current Account benefits. |
Contact usUltimate Reward Current Account general enquires - 0345 124 1400 Lines are open Monday to Sunday 7am - 11pm. |
*Lines are open Monday to Friday, 8am - 6pm and Saturday, 9am - 1pm.
Halifax is a division of Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.