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Your policy documents
Check your policy booklet for general information on your policy, or your policy schedule for details about your personal cover.
It's important to keep your policy up to date. If your circumstances change, you may need to update your policy to make sure you have the right level of cover.
Check your policy booklet for general information on your policy, or your policy schedule for details about your personal cover.
It's important to keep your policy up to date. If your circumstances change, you may need to update your policy to make sure you have the right level of cover.
Find your policy booklet in two simple steps:
Step one
First, you'll need your policy number. It begins with three letters (e.g. HBP) and can be found on any home insurance letter we've sent you, or by signing in to Online Banking. If you need help, just contact us.
Step two
Use the first three letters of your policy number to choose from our list. For example, if your policy number is HBP12345678, select HBP from the list.
FAQs and common queries
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It'll be on any letters we've sent you or you can sign in to Online Banking to see it. It'll always start with 3 letters, like this: HBP123456789.
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If you're registered for Online Banking, you can sign in to view your cover details. Otherwise, you should refer to the most recent policy documents we sent you.
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If you're working from home using a computer, a phone, or doing paperwork, you don't need to let us know. For other types of work you're doing from home, such as hairdressing or making things, please call us to let us know and we'll check if you're covered.
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We'll pay claims where your contents are stolen or damaged while you're moving home. They must be moved within the United Kingdom by a professional removal firm, and they're also covered while they're being stored by the firm for up to 3 days. It also covers accidental damage if you have Silver or Gold cover.
Your Home Insurance in Online Banking
Check your cover details and make a claim, all from one place.