Your policy and what it covers

Check your policy booklet, or the details of your individual policy.

It's important to keep your policy up to date. If your situation changes, you may need to update your policy to make sure you have the right level of cover.

 

View your cover details online

If you've registered for Online Banking, you can now view your cover details there. Just sign in to check: 

  • your policy number 
  • a summary of your excess 
  • what cover you have 
  • how much you are currently paying 
  • when and how your policy is set to renew.
Sign in

Find your policy in two simple steps:

Step one

First, you'll need your policy number. It begins with three letters (e.g. HBP) and can be found on any home insurance letter we've sent you, or by signing in to Online Banking. If you need help, just contact us.

Step two

Use the first three letters of your policy number to choose from our list. For example, if your policy number is HBP12345678, you'd select HBP from the list.
 

If you're not registered for Online Banking, you can find your cover details in your policy documents. These are sent to you when you first take out your policy, when you renew your policy, or when you make a change to your policy. 

If you need new copies of these documents, give us a call.

Policy documents

Policy documents

Policies starting with HBP

Halifax Home Insurance Select (HBP) is underwritten by Lloyds Bank General Insurance Limited.
Halifax Home Insurance Select Policy Booklet (PDF, 515KB)
Halifax Home Insurance Select (HBP) Policy Limits (PDF, 74KB)

Home Emergency cover

Halifax Home Emergency Cover is provided by Allianz Assistance.
Home Emergency Policy Booklet (PDF, 115KB)

*Lines are open Monday to Friday, 8am - 6pm and Saturday, 9am - 1pm.

Policy documents

Policy documents

Policies starting with HAP

Halifax Home Insurance (HAP) is underwritten by Lloyds Bank General Insurance Limited.

Policies bought on or after 11/06/2023 or renewed on or after 06/08/2023:

Halifax Home Insurance (HAP) Insurance Policy Booklet (PDF, 282KB)
Halifax Home Insurance (HAP) Policy Limits (PDF, 47KB)

Policies bought before 11/06/2023 or renewed before 06/08/2023:

Halifax Home Insurance (HAP) Insurance Policy Booklet (PDF, 644KB)
Halifax Home Insurance (HAP) Policy Limits (PDF, 37KB)

Home Emergency Cover

Halifax Home Emergency Cover is provided by Allianz Assistance.
Home Emergency Policy Booklet (PDF, 1MB)

*Lines are open Monday to Friday, 8am - 6pm and Saturday, 9am - 1pm.

Policy documents

Policy documents

Policies starting with HIA

Halifax Home Solutions (HIA) is underwritten by Lloyds Bank General Insurance Limited.

Policy renewals on or after 13/03/2020:
Halifax Home Solutions Insurance Policy Booklet (PDF, 347 KB)

Policy renewals before 13/03/2020:
Halifax Home Solutions Insurance Policy Booklet (PDF, 1.3 MB)

Home Emergency cover

Halifax Home Emergency Cover is provided by Allianz Assistance.
Home Emergency Policy Booklet (PDF, 1MB)

*Lines are open Monday to Friday, 8am - 6pm and Saturday, 9am - 1pm.

Policy documents

Policy documents

Policies starting with HDA

Halifax Home Options (HDA) is underwritten by Lloyds Bank General Insurance Limited.

Policies that renewed on or after 13/03/2020:
Halifax Home Options Buildings Insurance Policy Booklet (PDF, 199 KB)
Halifax Home Options Contents Insurance Policy Booklet (PDF, 314 KB)

Policies that renewed before 13/03/2020:
Halifax Home Options Buildings Insurance Policy Booklet (PDF, 1.16 MB)
Halifax Home Options Contents Insurance Policy Booklet (PDF, 1.16 MB)

Home Emergency Cover
Halifax Home Emergency Cover is provided by Allianz Assistance.
Home Emergency Policy Booklet (PDF 989 KB)

*Lines are open Monday to Friday, 8am - 6pm and Saturday, 9am - 1pm.

Policy documents

Contact us

Policy documents

Policies starting with MOR

Halifax home insurance policy numbers starting with MOR are underwritten by St. Andrews Insurance plc.

Policies that renewed on or after 13/03/2020:
Halifax Home Insurance (MOR) Policy Booklet (PDF, 424 KB)

Policies that renew on or after 25/10/2019 but before 13/03/2020:
Halifax Home Insurance (MOR) Policy Booklet (PDF, 487 KB)

Policy renewals before 25/10/2019:
Halifax Home Insurance (MOR) Policy Booklet (PDF, 844 KB)

Contact us

For help, renewals or claims, call: 0345 600 6001*

For key recovery service, call: 0345 600 6008*

24 hour emergency helpline: 0345 603 2251

24 hour legal helpline: 0345 603 2254

*Lines are open Monday to Friday, 8am - 6pm and Saturday, 9am - 1pm.

Policy documents

Contact us

Policy documents

Policies starting with COV

Halifax home insurance policy numbers starting with COV are underwritten by St. Andrews Insurance plc.

Policies that renewed on or after 13/03/2020:
Halifax Home Insurance (COV) Policy Booklet (PDF, 419 KB)

Policies that renew on or after 25/10/2019 but before 13/03/2020:
Halifax Home Insurance (COV) Policy Booklet (PDF, 1.24 MB)

Policy renewals before 25/10/2019:
Halifax Home Insurance (COV) Policy Booklet (PDF, 941 KB)

Contact us

For help, renewals or claims, call: 0345 600 6001*

For key recovery service, call: 0345 600 6008*

24 hour emergency helpline: 0345 602 7307

24 hour legal helpline: 0345 603 2254

*Lines are open Monday to Friday, 8am - 6pm and Saturday, 9am - 1pm.

Policy documents

Contact us

Policy documents

Policies starting with HHH

Halifax home insurance policy numbers starting with HHH are underwritten by St. Andrews Insurance plc.

Policies that renewed on or after 13/03/2020:
Halifax Home Insurance (HHH) Policy Booklet (PDF, 407 KB)

Policies that renew on or after 25/10/2019 but before 13/03/2020:
Halifax Home Insurance (HHH) Policy Booklet (PDF, 468 KB)

Policy renewals before 25/10/2019:
Halifax Home Insurance (HHH) Policy Booklet (PDF, 792 KB)

Contact us

For help, renewals or claims, call: 0345 602 7377*

24-hour emergency helpline: 0345 602 7307

24-hour legal helpline: 0345 602 7306

*Lines are open Monday to Friday, 8am - 6pm and Saturday, 9am - 1pm.

Policy documents

Contact us

Policy documents

Policies starting with NHP

Halifax home insurance policy numbers starting with NHP are underwritten by St. Andrews Insurance plc.

Policies that renewed on or after 13/03/2020:
Halifax Home Insurance (NHP) Policy Booklet (PDF, 388 KB)

Policies that renew on or after 25/10/2019 but before 13/03/2020:
Halifax Home Insurance (NHP) Policy Booklet (PDF, 1.06 MB)

Policy renewals before 25/10/2019:
Halifax Home Insurance (NHP) Policy Booklet (PDF, 758 KB)

Contact us

For help, renewals or claims, call: 0345 600 0773*

24-hour emergency helpline: 0345 603 2251

24-hour legal helpline: 0345 603 2254

*Lines are open Monday to Friday, 8am - 6pm and Saturday, 9am - 1pm.

Policy documents

Contact us

Policy documents

Policies starting with HLH

Halifax home insurance policy numbers starting with HLH are underwritten by St. Andrews Insurance plc.

Policies that renewed on or after 13/03/2020:
Halifax Home Insurance (HLH) Policy Booklet (PDF, 359 KB)

Policies that renew on or after 25/10/2019 but before 13/03/2020:
Halifax Home Insurance (HLH) Policy Booklet (PDF, 547 KB)

Policy renewals before 25/10/2019:
Halifax Home Insurance (HLH) Policy Booklet (PDF, 4.98 MB)

Contact us

For help, renewals or claims, call: 0345 602 3645*

24-hour emergency helpline: 0345 602 7291

24-hour legal helpline: 0345 602 7293

*Lines are open Monday to Friday, 8am - 6pm and Saturday, 9am - 1pm.

Policy documents

Contact us

Policy documents

Ultimate Reward Current Account customers

If you're an Ultimate Reward Current Account holder, you’re covered for a wide range of home emergencies as one of your account benefits.

Find out more about Ultimate Reward Current Account benefits.

Contact us

For Ultimate Reward Current Account help, call: 0345 124 1400

Lines are open Monday to Sunday 7am - 11pm.

Need to add additional cover?

You can add a range of cover options to fit your needs. Take a look at what we have to offer. Terms, limits, and exclusions apply.

Additional cover options

If you have cover that you would like to amend, or remove, give us a call.

Need to make a claim?

To help you get back to normal as quickly as possible, you can make your claim online.

Before you contact us, read our easy step-by-step guide to making a claim online. It explains what is involved and what you will need. 

Make a claim online

Learn more about making a claim online

FAQs and common queries
 

Halifax is a division of Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.