Existing home insurance customers

Policies starting with HAP

Halifax Home Insurance (HAP) is underwritten by Lloyds Bank General Insurance Limited.

Halifax Home Insurance (HAP) Insurance Policy Booklet (PDF, 2.12 MB)

Halifax Home Insurance (HAP) Policy Limits (PDF, 771 KB)

Home Emergency cover

Halifax Home Emergency Cover is provided by Allianz Assistance.

Policies which start and renew on or after 19/02/2021 

Home Emergency Policy Booklet (PDF, 121 KB)

Policies which started or renewed before 19/02/2021

Home Emergency Policy Booklet (PDF, 989 KB)

If you’re registered for Online Banking you can make a claim online.

Make a claim online

Find out more about making a claim online

General enquiries and making a claim* - 0345 300 5178

Home Insurance Renewals* - 0345 300 5178

24 hour emergency helpline - 0345 601 2651

24 hour legal helpline - 0345 604 6509

Policies starting with HRP

Halifax Renters Insurance is underwritten by Lloyds Bank General Insurance Limited.

Halifax Renters Insurance (HRP) Insurance Policy Booklet (PDF, 108 KB)

Halifax Renters Insurance (HRP) Insurance Important Information (PDF, 56.2 KB)

Halifax Renters Insurance (HRP) Insurance Product Information Document (PDF, 647 KB)

Sign in to Renters Insurance

Make a Renters Insurance claim

If you’re unable to resolve your query through your Policy Manager, please call us on 0345 600 6495*

Policies starting with HIA

Halifax Home Solutions (HIA) is underwritten by Lloyds Bank General Insurance Limited.

Policy renewals on or after 13/03/2020:

Halifax Home Solutions Insurance Policy Booklet (PDF, 346 KB)

Policy renewals before 13/03/2020:

Halifax Home Solutions Insurance Policy Booklet (PDF, 1.24 MB)

Home Emergency cover

Halifax Home Emergency Cover is provided by Allianz Assistance.

Home Emergency Policy Booklet (PDF, 7.23 MB)

General enquiries and making a claim - 0345 604 6531*

Home insurance renewals - 0345 604 6531*

24 hour emergency helpline - 0345 601 2651

24 hour legal helpline - 0345 604 6509

Policies starting with HDA

Halifax Home Options (HDA) is underwritten by Lloyds Bank General Insurance Limited.

For policies which renewed on or after 13/03/2020:

Halifax Home Options Buildings Insurance Policy Booklet (PDF, 199 KB)

Halifax Home Options Contents Insurance Policy Booklet (PDF, 314 KB)

For policies which renewed before 13/03/2020.

Halifax Home Options Buildings Insurance Policy Booklet (PDF, 1.16 MB)

Halifax Home Options Contents Insurance Policy Booklet (PDF, 1.16 MB)

Home Emergency cover

Halifax Home Emergency Cover is provided by Allianz Assistance.

Home Emergency Policy Booklet (PDF 989 KB)

General enquiries and home insurance renewals - 0345 604 6532*

Making a claim - 0345 604 6619*

24 hour emergency helpline - 0345 601 2651

24 hour legal helpline - 0345 604 6509

Policies starting with MOR

Halifax home insurance policy numbers starting with MOR are underwritten by St. Andrews Insurance plc.

Policy renewals on or after 13/03/2020:

Halifax Home Insurance (MOR) Policy Booklet (PDF, 424 KB)

For policies which renew on or after 25/10/2019 but before 13/03/2020:

Halifax Home Insurance (MOR) Policy Booklet (PDF, 487 KB)

Policy renewals before 25/10/2019:

Halifax Home Insurance (MOR) Policy Booklet (PDF, 844 KB)

General enquiries and making a claim - 0345 600 6001*

Home insurance renewals - 0345 600 6001*

Key recovery service - 0345 600 6008*

24 hour emergency helpline - 0345 603 2251

24 hour legal helpline - 0345 603 2254

Policies starting with COV

Halifax home insurance policy numbers starting with COV are underwritten by St. Andrews Insurance plc.

Policy renewals on or after 13/03/2020:

Halifax Home Insurance (COV) Policy Booklet (PDF, 419 KB)

Policy renewals on or after 25/10/2019 but before 13/03/2020:

Halifax Home Insurance (COV) Policy Booklet (PDF, 1.24 MB)

Policy renewals before 25/10/2019:

Halifax Home Insurance (COV) Policy Booklet (PDF, 941 KB)

General enquiries and making a claim - 0345 600 6001*

Home insurance renewals - 0345 600 6001*

Key recovery service - 0345 600 6008*

24 hour emergency helpline - 0345 602 7307

24 hour legal helpline - 0345 603 2254

Policies starting with HHH

Halifax home insurance policy numbers starting with HHH are underwritten by St. Andrews Insurance plc.

Policy renewals on or after 13/03/2020:

Halifax Home Insurance (HHH) Policy Booklet (PDF, 407 KB )

Policy renewals on or after 25/10/2019 but before 13/03/2020:

Halifax Home Insurance (HHH) Policy Booklet (PDF, 468 KB)

Policy renewals before 25/10/2019:

Halifax Home Insurance (HHH) Policy Booklet (PDF, 15.9 MB)

General enquiries and making a claim - 0345 602 7377*

Home insurance renewals - 0345 602 7377*

24 hour emergency helpline - 0345 602 7307

24 hour legal helpline - 0345 602 7306

Policies starting with NHP

Halifax home insurance policy numbers starting with NHP are underwritten by St. Andrews Insurance plc.

Policy renewals on or after 13/03/2020:

Halifax Home Insurance (NHP) Policy Booklet (PDF, 388 KB)

Policy renewals on or after 25/10/2019 but before 13/03/2020:

Halifax Home Insurance (NHP) Policy Booklet (PDF, 1.06 MB)

Policy renewals before 25/10/2019:

Halifax Home Insurance (NHP) Policy Booklet (PDF, 758 KB)

General enquiries and making a claim - 0345 600 0773*

Home insurance renewals - 0345 600 0773*

24 hour emergency helpline - 0345 603 2251

24 hour legal helpline - 0345 603 2254

Policies starting with HLH

Halifax Landlord Insurance (HLH) is underwritten by St. Andrews Insurance plc.

Policy renewals on or after 13/03/2020:

Halifax Home Insurance (HLH) Policy Booklet (PDF, 359 KB)

Policy renewals on or after 25/10/2019 but before 13/03/2020:

Halifax Home Insurance (HLH) Policy Booklet (PDF, 547 KB)

For policies which renew before 25/10/2019:

Halifax Home Insurance (HLH) Policy Booklet (PDF, 4.98 MB)

General enquiries and making a claim - 0345 602 3645*

Home insurance renewals - 0345 602 3645*

24 hour emergency helpline - 0345 602 7291

24 hour legal helpline - 0345 602 7293

Ultimate Reward Current Account customers

If you're an Ultimate Reward Current Account holder, you’re covered for a wide range of home emergencies as one of your account benefits.

Find out more about Ultimate Reward Current Account benefits.

Ultimate Reward Current Account general enquires - 0345 124 1400

Lines are open Monday to Sunday 7am - 11pm.