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Frequently asked questions

How do I find my policy number? expandable section

It'll be on any letters we've sent you or you can log in to online banking to see it. It'll always start with 3 letters, like this: HBP123456789.
Do I need to inform you if I'm working from home? expandable section

If you're working from home using a computer, a phone, or doing paperwork, you don't need to let us know. For other types of work you're doing from home, such as hairdressing or making things, please call us to let us know and we'll check if you're covered.
Do you cover my contents if I'm moving home? expandable section

We'll pay claims where your contents are stolen or damaged while you're moving home. They must be moved within the United Kingdom by a professional removal firm, and they're also covered while they're being stored by the firm for up to 3 days. It also covers accidental damage if you have Silver or Gold cover.

Halifax Home Insurance Select underwritten by Lloyds Bank General Insurance Limited.

Halifax is a division of Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.

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