Go paper-free
Amend paper-free preferences for your statements and communications.
Cancel your home insurance
Cancel your policy or find out about other options.
Why choose Halifax home insurance?
Here when you need us most
Make claims easily online or by phone. Our out of hours emergency claims helpline is available for urgent support.
You decide the excess
Pay your chosen excess towards most claims. The higher the excess you choose, the less you could pay for your cover.
No hidden costs
We won’t charge you an admin fee for making any changes to your policy.
Manage your policy online
Easy to manage your policy online; claim, renew and pay. If you’re registered, sign into Online Banking for extra features to make managing your policy even easier.
Bereavement
If you're cancelling due to a bereavement, we can help.
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If the policy number starts with HAP, please call us on 0345 300 5178
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If the policy number starts with HBP, please call us on 0345 604 6473
Let’s take a closer look
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You can cancel your home insurance at any time during the term of your policy. You can do this online or by calling us.
​After renewal, if you change your mind within 14 days, we can cancel your policy back to the start date and give you a full refund of your premium, unless you have made a claim. If you want to cancel but would like to stay covered until the date you cancel, you’ll need to pay for the number of days cover you’ve received.
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After you cancel, we’ll send you a letter in the next 14 days. The letter will let you know if there’s a refund due or anything left to pay.
Halifax is a division of Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.
