Life cover FAQs

Find answers to the most common questions about life cover. 

How life cover works

  • Life insurance pays out a cash lump sum if you die before your policy ends. It's designed to help your loved ones cope financially when you can't be there.

    When you apply for your policy, you’ll choose the size of the cash lump sum that will get paid out when a claim is made. You’ll also choose how long you want to be covered.

    You’ll pay a fixed amount each month by Direct Debit, until your policy ends. Your policy doesn’t have a cash-in value. This means that if it ends without a claim, then you won’t get the money back.

  • This kind of cover pays out a cash lump sum if you are diagnosed with an illness covered by your policy before it ends. It's designed to help you and your loved ones meet day-to-day costs and let you focus on your own health and wellbeing.

    When you apply for your policy, you’ll choose the size of the cash lump sum that will get paid out when a claim is made. You’ll also choose how long you want to be covered.

    You’ll pay a fixed amount each month by Direct Debit, until your policy ends. Your policy doesn’t have a cash-in value. This means that if it ends without a claim, then you won’t get the money back.

  • The amount you pay each month depends on the length of your policy and the size of the cash lump sum you choose to be paid out when a claim is made. The price might also change based on your age, health and lifestyle. You’ll pay a fixed amount each month until your policy ends.

  • Both can help support your loved ones after your death, but there are some differences.

    Life insurance covers you for a fixed period. It pays out a cash lump sum if you die before the policy ends. After the policy ends, it won't pay out when you die.

    Life assurance usually covers you for your entire life. It's sometimes called 'whole of life cover'. It tends to cost more than life insurance.

  • This kind of cover is also called ‘life assurance’. It pays out after your death and there's no policy end date, so it covers you for your entire life. It tends to cost more than life insurance.

  • This kind of insurance covers two people, but if only pays out once. So if one person dies before the policy ends, the money paid out will go to the other person. Then the cover will end.

Things to consider

  • Some lenders might ask you to get life insurance when you apply for a mortgage. In any case, you should think about what's best for you and your loved ones. If you were to die, life insurance could help pay off your mortgage and allow your loved ones to keep your home.

  • You can’t change your policy after it has started. So make sure the amount and duration are right for you before you take out a policy.

  • Scottish Widows might not be able to help if you have a pre-existing condition. But if they can't offer you a policy, they'll let you know how to get more help or advice.

  • Our cover calculator can help. Just answer a few questions about your loved ones, your home and your finances. Then find out how much cover might be right for you.

  • We can’t provide advice or tell you what to do, but we want to make sure you get the help you need.

    To get advice about life insurance, contact Cavendish Online. They can help find cover that’s right for you and your loved ones.

    Cavendish Online won't charge you for their advice, and you're under no obligation when you speak to them.

    Call Cavendish Online on:

    0800 131 0004

    Lines are open Monday to Thursday 9am - 7pm, Friday 9am - 6pm.

    Cavendish Online is a part of Lloyds Banking Group.

    They will provide you with advice on Scottish Widows protection products.

Applying for cover

Claims and pay-outs

Help with your policy