The Halifax brand is changing to Lloyds

While the Halifax brand is changing to Lloyds, the support we give you will stay the same. Please contact us in the way that suits you best.

More on the change

How we can support you

Let’s get you where you need to be

Whether you’re looking for ways to manage your spending or if you’ve got money worries, we’re here to help.

So we can get you to the right place answer a few simple questions.

Get started now

Concerned about a credit card, loan or current account?

You can find a range of support options online. Log in to the app or online banking. Search for ‘Need help with your debt or payments’ to find it.

Log in

Worried about future mortgage payments?

We’ve signed up to the government’s Mortgage Charter. This means we’ve agreed to work closely with the government to give mortgage customers the right support.

Find out what we can offer you

See our tools, tips and find people to talk to

Other ways we can help

It’s important to deal with your money worries as soon as you can. If you’re struggling with your payments and don’t bank online or would like to know your options, there are ways we can support you.

How we can help

Message us in our app

If you’re not ready to talk in person, you can message us in our app or online banking.

How to message us

Talk to us in branch

If you are going through financial difficulty, you’re not on your own. Our specially trained colleagues are here to support you. Book a free appointment to look at your finances with a Banking Consultant in branch.

Branch finder

More help with money worries

 

Support and financial wellbeing

A serious illness or your mental health may be causing you financial worries. We’re here to support you feel more in control.

 

Credit and credit scores

Get to grips with some credit basics, or find information and support using our series of guides and tools.

You can also check your credit score for free, with no impact to your credit score.

Check your credit score

Credit explained

Free independent help and advice

For free independent help and advice, this tool will direct you to support for debt advice, housing support, general advice, government benefits or grants and online digital training. Also get help with Universal Credit.

Get free help

Reducing the cost of your credit

If you are paying more in interest, fees and charges than you are paying off your balance, you may be in persistent debt.

Understand persistent debt

Cost of living FAQs

Read some of our FAQs on the cost of living and the support available.

View our FAQs

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Money management

We can help if you are budgeting, borrowing, saving or supporting others.

Managing your money

Someone to manage your affairs

Find out about the different options on offer if you need someone you trust to manage your accounts, or want to support someone else.

Manage your affairs

Life events

We’re here for the ups, the downs and everything in between.

Life events support

Still need help?

Find out more about our products and services as well as how to get in touch with us in our help centre.

Help centre

Still need help?

Find out more about our products and services as well as how to get in touch with us in our help centre.

Help centre