We are experiencing a high number of calls at the moment. So that we can support those in the most vulnerable situations, please only call if it’s urgent. Remember, you can do most of your banking tasks yourself online, either using our app or through Online Banking.

Money worries

Life can throw all sorts of things at you – if you find that you are starting to worry about your money, it can be tough to acknowledge you have a problem. But you’re not alone - we are here to help you. Our range of tips and advice can point you towards ways of staying on top of your finances. The sooner you let us know, the quicker we can help and get you back on track.

If you are struggling with your loan, credit card or overdraft, you can now get help with this online. 

If you’d like to find out more, just sign in to Online Banking or use our iPhone app (Android will be available soon). Simply tap ‘Need help with your debt or payments?’ on the account menu. 

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How we can help

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Free independent help and advice

You can get impartial and free advice to help you deal with money worries from many organisations.

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Interest-only mortgage worries?

Whether it's repaying your interest-only mortgage or worries about meeting your monthly payments, let us help you.

Help me with life's challenges

Life's challenges can throw your money into disarray - if you're worried about your health, dealing with bereavement or even the impact of gambling on your finances, we are here to help.

Universal Credit support

Useful links if you might be affected by Universal Credit. This benefits people who may be on low income, out of work or looking after children at home.

Help with your money

Watch our videos and get tips on how to make your money work best for you.

In persistent debt?

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Online banking at the click of a button

Go online to keep in control of your money with our wide range of services.

You and your money

Whatever your money plans, we've got advice for you.

Let's Get Digital

Want to get more savvy online? Here's how to find digital skills training and help near you.