See our tools, tips and advice and find people to talk to.

Struggling with your loan, credit card or overdraft payments?

You can get help online. 

  1. Sign in to Online Banking or the app
  2. Select ‘Need help with your debt or payments?’ on the account menu
  3. Get support with a repayment plan and money management tips
Sign in

Struggling with mortgage payments?

Whether you’re behind on your mortgage or worried you’ll miss a payment, we’re here to help. Simply complete the following online form and we’ll be in touch. You’ll need your mortgage account number.

Support with your mortgage onlineGet support with your mortgage online

Other ways we can help

It’s important to deal with your money worries as soon as you can. If you’re struggling with your payments and don’t bank online or would like to know your options, there are ways we can support you.

How we can help

Talk to us in branch

Book a Helping Hand appointment to review your finances with a Banking Consultant. They’ll be able to provide support and guidance on better management of your money and budget.

To make an appointment you can use our branch finder to find a branch near you or call us on 0345 720 3040. Lines are open 8am – 8pm, seven days a week.  Not all Telephone Banking services are available 24 hours a day, seven days a week.

Free independent help and advice

There's a range of help for your money worries, including free debt advice services
and support from your government.​

Get free help

More help with money worries

Help with Universal Credit

Help if you’re out of work, cannot work or on a low income.

Universal Credit supportLearn more about support with Universal Credit

Reducing the cost of your credit

If you are paying more in interest, fees and charges than you are paying off your balance, you may be in persistent debt. 

Understanding persistent debtGet help with managing your debt

Managing your money

Handy tips and tools for managing your bills, budgeting, borrowing and saving.

Money tips and toolsMoney tips and tools

Support and financial wellbeing

Ways to help you feel more in control, whatever happens.

Support and wellbeingMore information about support and wellbeing

Check your credit score

Check your credit score for free, with no impact to your credit score.

Check credit score

Confused by credit?

Get to grips with some credit basics, or find information and support, using our series of guides and tools.

Credit explained

To use our Mobile Banking app you need to have a valid phone number registered to your account. You can either use your Online Banking details to sign in or you can register for the first time in the app. Our app is available to iOS and Android users only and minimum operating systems apply, so check the App Store or Google Play for details. Device registration required. The app doesn't work on jailbroken or rooted devices. Terms and conditions apply.

Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, 7 days a week.