Soon all banks will be adding extra security checks. If you shop online or use Online Banking, this will affect you.
These checks will happen when you:
If you do any of these things, you may notice an extra step in security. This is because you’ll need to use two different ways of proving who you are. Your password and memorable information count as one way. The other way could be using your Mobile Banking app, getting a passcode sent to your mobile, or us calling your landline.
It’s important that you’re ready for these extra steps. You might not be able to make your purchase or sign in if you’re not prepared.
To make sure you’re ready for the extra security checks, there are a couple of things you can do:
When checking out purchases over a certain amount, you’ll notice the extra security during payment. The payment screen will ask you to verify yourself. You can do this through your:
When using Online Banking, you’ll notice the extra security during sign in. The screen will ask you to verify yourself. You can do this through your: