Contact us about fraud

You might need to call us if you think you've been scammed. But check first if our online services can help you.

Help from online services

If you use our Mobile Banking app or Online Banking, here's what you can do:

Payments - Find out how to check your Direct Debits, standing orders, new payments, subscriptions and more.

Understand your payments

 

Statements - Find out how to check where payments were made, search transactions, check payments and view your statement.

Understand your statement

If you think somebody knows your PIN you can change it at a cash machine

Halifax will never ask you to:

  • Share your account details like user ID, password and memorable information.
  • Tell us your Personal Security Number (PSN) for Telephone Banking.
  • Tell us your PIN code or card expiry date.
  • Move money to another account.

Call us about fraud

Credit or debit card fraud

You need to tell us if someone:

  • Knows your credit or debit card PIN.
  • Has used your credit or debit card without your approval.

Call us anytime on:

0800 0 15 15 15 or +44 113 242 8196 from outside the UK.

Online Banking fraud

You need to tell us is someone:

  • Knows your password.
  • Has used your account without your approval.
  • Has taken money from your account.
  • Has made you move their money into your account.

Call us anytime on:

0345 602 2160 or +44 1132 888 408 from outside the UK.

If you have a hearing or speech impairment, you can contact us 24/7 using the Next Generation Text (BGT) Service. If you’re Deaf and a BSL user, you can use the SignVideo service.

For any other problems with fraud please call Action Fraud:

0300 123 2040

Lines are open Monday to Friday 9am-6pm. Text phone users can ring 0300 123 2050.

You can report a crime  or get general advice from Action Fraud. They help banks and other companies combat fraud.

  • Take Five

    You can get straight forward, impartial advice on how to avoid scams from Take Five.

    Action Fraud

    You can report a crime or get general advice from Action Fraud. They help banks and other companies combat fraud.

    Get Safe Online

    They offer advice on how to keep yourself and your devices safe from fraud.

    UK Finance

    UK Finance is there to support customers and to help make sure it's safe to bank.

    Prudential Regulation Authority (PRA)

    The PRA is part of the Bank of England. Their role is to make sure banks act safely and reduce the chance of them losing money.

    Financial Conduct Authority (FCA)

    The FCA is there to make sure banks work well so customers are protected and get a fair deal.

    CIFAS

    CIFAS can help to protect your identity. They can stop fraudsters from using your details to apply for things in your name.

    Cyber Aware

    This is a government site that gives advice on how to stay safe online.

    ScamSmart

    This is part of the FCA site. You can use it to check on an investment or pension deals to help you avoid scams.

    Halifax does not control the content of any of the websites linked to on this page.

Halifax is a division of Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.