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Scam calls
Do you know how to tell if it’s a fraudster on the phone?
Find out the warning signs to stay safe.
The Halifax brand is changing to Lloyds
As part of this brand change, we’ll never ask you to share your personal details or move money by phone, email or text. Any links or QR codes we share will be for general information only. We won’t ask you to log in or verify yourself using them. If anyone does, it’s a scam and isn’t from us, please don’t respond.
The methods fraudsters use on a scam call
Other types of scam calls
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Fraudsters can use the same tricks to pretend to be a well-known company.
They call to ask you to download software, but if you do it gives them control of your computer or device.
If you get a call like this, hang up.
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If a caller wants you to share a passcode or activation code, it’s a scam. Hang up.
Never share a code as it will let someone else use or set up an account.
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Fraudsters can make live video calls that look and sound real.
Hang up if someone gets in touch by video call and wants you to send them some money.
Call them back on a number you trust or meet them in person to make sure it’s real.
Learn about other scams and how to protect yourself
Scam emails and texts
Find out how fraudsters try to steal your details.
Social media scams
Did you know fraudsters set up fake profiles just to steal money?
Buying online scams
Fraudsters sell fake items online or ones that don’t exist.
Investment scams
Fraudsters pretend to be genuine companies and advisers.
Protect your passwords
Fraudsters will try to guess passwords to your online accounts.
Protect your identity
Fraudsters want to steal your personal and banking details.
