Go paper-free
Amend paper-free preferences for your statements and communications.
Paper-free statements and communications
You can do this online
- Get your statements and communications straight to the app or online banking.
- View all your documents in one place and download them anytime.
- Choose which accounts and which documents you go paper-free for.
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- Log in and select ‘Your profile’ in the navigation bar at the top of the page.
- Select ‘Turn on your paperless statements’.
- Follow the on-screen instructions to go paper-free on each account listed.
- Log in and select the ‘Profile and settings icon’ in the top right of the home screen.
- Select the ‘Settings tab’ and choose ‘Paper free preferences’.
- Select ’Go fully paper-free’ or ’Customise my preferences’ to make your selection for each account listed.
- Choose ’Continue’ and then ’Confirm preferences’.
To see how to do this, watch our video (1 min 37 secs).
Get set up online
Let’s take a closer look
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Your Digital Inbox is where you’ll find your paper-free documents. You can also find statements for your current accounts and savings accounts in here.
For credit card and personal loans statements, we’ll send your statement to your account statement page.
If you choose to go paper-free, we’ll stop sending your statements and some documents by post. Instead, we’ll send you an email when you receive a new item. This will let you know that you should check your Digital Inbox or account statement page.
The online version of these documents will look exactly the same as what you would receive in the post.
We’ll never change any documents after we’ve sent them to you. They can't be deleted as we want you to have access to them whenever you need them. You will be able to move them to the Archive.
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Yes. These are free for savings account and bank account customers. The first copy of your loan statement is free for paper-free customers.
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You’ll continue to receive your statements and correspondence in the post.
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