We are experiencing a high number of calls at the moment. So that we can support those in the most vulnerable situations, please only call if it’s urgent. Remember, you can do most of your banking tasks yourself online, either using our app or through Online Banking.

Debit Cards

VISA debit cards at a glance:

  • Security and protection against fraud and issues with goods bought from retailers, you could use VISA Chargeback to claim your money back
  • A safe and convenient alternative to carrying cash
  • Accepted worldwide wherever you see the VISA sign
  • Make contactless payments with your debit card or even using Apple Pay or Google Pay up to the value of £45
  • Control - every purchase itemised on your statement

Reporting a lost or stolen card

Lost or stolen debit card? If you're registered for Online Banking, you can report it online or on the Halifax Banking mobile app by filling in our simple form. We’ll cancel your card and send you a replacement.

Replacing a debit card or PIN

Problems with your card? You can request a replacement card using Online Banking or the Halifax Mobile Banking app. You can also request a replacement PIN if you’ve forgotten yours or are having issues with it.

Disputing a debit card payment

If a payment has been made on your account and you don't think it's correct we may be able to help you with claiming the payment back.

You can find out useful information about how to dispute payments on your Halifax debit card.

Cashback Extras

Earn up to 15% cashback when you shop with Cashback Extras.

Cashback Extras enables you to receive personalised offers from participating shops and earn cashback when you spend on your debit or credit card.

You’ll need to be registered for Online Banking to activate and use Cashback Extras.

Logos for Harvester, Hilton, Morrisons, and Superdrug.

Going abroad soon? You no longer need to tell us

You no longer have to tell us when you are travelling abroad. Our fraud and security systems are always on the lookout for suspicious activity on your accounts meaning you can relax when you are away making going abroad stress free.

Before going abroad

  • Check fees outside the UK here.
  • Ensure your cards do not expire when you are away. Please check your expiry date.
  • Take another form of payment in case of emergency.
  • Ensure your contact details are up to date so we can contact you if we are concerned there may be fraudulent activity on your account - update here.
  • Take note of our overseas number to call in an emergency: +44 (0)113 242 1984.
  • Have an enjoyable trip!
  • Whether it’s grabbing a bite to eat or booking this year’s sunny break, your Visa debit card is the easy way to pay.

    • Flexible enough to use for everyday shopping and larger one-off items.
    • Book or buy securely on the web or over the phone.
    • Pay your bills easily, whether they’re one off or regular.
    • Withdraw up to £500 a day.
    • No need to queue at an ATM, get up to £100 cashback at most supermarkets.

    Withdraw money from any cash machine that shows the LINK or VISA sign.

  • Next time you’re planning to go abroad, you can use your VISA debit card for all your purchases and to withdraw cash at ATMs, just as you do at home wherever you see the VISA symbol.

    Charges will apply for using your card abroad. Find out more about the costs of using your debit card abroad.