Debit Cards

VISA debit cards at a glance:

  • A secure way of spending with protection against fraud or issues with goods bought from retailers. Visa Chargeback could help return a payment if there’s a problem.
  • A safe and convenient alternative to carrying cash
  • Accepted worldwide wherever you see the VISA sign
  • Make contactless payments with your debit card or even using Apple Pay or Google Pay up to the value of £100
  • Buy things online in just a few clicks with Visa Click to Pay
  • Control - every purchase itemised on your statement

Reporting a lost or stolen card

Lost or stolen debit card? If you’re registered for Online Banking, you can report it and request a new card online or in the Halifax Mobile Banking app. We’ll cancel your card and send you a replacement.

You can also freeze and unfreeze your card – handy if you’ve temporarily forgotten where you put your card.

Report card as lost or stolen

Help with your card

You can view your card details in the Mobile Banking app – helpful if you’ve had to order a replacement card or just don’t have it to hand. You’ll be able to view them the day after requesting a new one.

If you need a reminder of your PIN you can view it in the Mobile Banking or request a new PIN if you need to.

Request a replacement card or PIN

Disputing a debit card payment

If a payment has been made on your account and you don't think it's correct we may be able to help you with claiming the payment back.

You may be able to dispute payments or make a claim for a cancelled package holiday, flights or accommodation made on your Halifax debit card.

Dispute a payment

Help if things go wrong

Visa Chargeback protects you if there’s a problem with goods or services you’ve bought on your Visa debit card. Using the service could mean that we can return a payment back to your debit card, if there has been a problem.

Always contact the retailer first if you have an issue with goods or services bought from a retailer. If they can’t help you, please call us on 0345 720 3040 or +44 113 242 1984 if you're calling from outside the UK. Lines are open 7am - 11pm, seven days a week. It always helps to keep your receipts as we may ask you for them.

Cashback Extras

Earn up to 15% cashback when you shop with Cashback Extras.

Cashback Extras enables you to receive personalised offers from participating shops and earn cashback when you spend on your debit or credit card.

You’ll need to be registered for Online Banking to activate and use Cashback Extras.

Logos for Harvester, Hilton, Morrisons, and Superdrug.

Going abroad soon? You no longer need to tell us

You no longer have to tell us when you are travelling abroad. Our fraud and security systems are always on the lookout for suspicious activity on your accounts meaning you can relax when you are away making going abroad stress free.

Before going abroad

  • Check fees outside the UK here.
  • Ensure your cards do not expire when you are away. Please check your expiry date.
  • Take another form of payment in case of emergency.
  • Ensure your contact details are up to date so we can contact you if we are concerned there may be fraudulent activity on your account - update here.
  • Take note of our overseas number to call in an emergency: +44 (0)113 242 1984.
  • Have an enjoyable trip!
  • Whether it’s grabbing a bite to eat or booking this year’s sunny break, your Visa debit card is the easy way to pay.

    • Flexible enough to use for everyday shopping and larger one-off items.
    • Book or buy securely on the web or over the phone.
    • Pay your bills easily, whether they’re one off or regular.
    • Withdraw up to £500 a day.
    • No need to queue at an ATM, get up to £100 cashback at most supermarkets.

    Withdraw money from any cash machine that shows the LINK or VISA sign.

  • Next time you’re planning to go abroad, you can use your VISA debit card for all your purchases and to withdraw cash at ATMs, just as you do at home wherever you see the VISA symbol.

    Charges will apply for using your card abroad. Find out more about the costs of using your debit card abroad.