Call us

Account queries

If you're an existing customer, call us on 0345 720 3040 or +44 113 242 1984 if you're outside of the UK.

Lines are open 8am to 6pm, 7 days a week and closed on bank holidays.

Ultimate reward current account customers

Use this dedicated helpline to explore your account benefits.

General helpline - 0345 124 1400.

Lines are open Monday to Saturday 8am to 8pm, Sunday 9am to 5pm.

If you’re abroad and need assistance, you can call Allianz Assistance’s 24 hour assistance helpline on +44 208 239 3931.

Existing customers

If you're an existing customer, call us on 0333 202 7940.

Lines are open Monday to Friday, 9am to 5pm.

Existing customers

If you're an existing customer, please call 0344 209 0471.

Lines are open Monday to Friday, 8am to 8pm, Saturday, 8am to 6pm and Sunday, 10am to 4pm.

Claims

To make a claim, please call  0344 209 0472.

Lines are open 24 hours, 7 days a week.

RAC breakdown cover

Please call 0330 332 8474.

Lines are open 24 hours a day, 7 days a week.

Windscreen glass repair

Please call 0330 018 1889.

Lines are open 24 hours a day, 7 days a week.

Keycare cover

Please call 0345 303 4003.

Lines are open 24 hours a day, 7 days a week.

Existing customers

If you're an existing customer, call us on 0345 944 4555 or +44 1733 573 189 if calling from outside the UK.

Lines are open Monday to Friday, 8am to 6pm, Saturday to Sunday, 9am to 5pm, and closed on bank holidays.

Existing customers

If you want to make a claim or manage your policy, call us on 0345 300 5178. 

Lines are open Monday to Friday, 8am to 6pm and Saturday, 9am to 1pm.

If your home suddenly becomes unfit to live in, due to a fire or flood for example, you can call us 24 hours a day to make an urgent claim.

Legal Expenses helpline

If you have Legal Expenses cover and need support, call Arc Legal Assistance.

If your policy number starts with HAP call 0345 300 1820 or if it starts with HBP call 0345 300 1425.

Lines are open 24 hours a day, 7 days a week.

Home Emergency cover

If you have Home Emergency cover and need support, call Allianz Assistance on 0345 641 9796.

Lines are open 24 hours a day, 7 days a week.

Please call within 48 hours of discovering your emergency otherwise your claim may be declined.

Share dealing

For general enquiries and dealing, call us on 0345 722 5525 or +44 113 270 1154 if you're calling from outside the UK.

Lines are open Monday to Friday, 8am to 9pm.

Ready-made investments

For investment accounts beginning with IH and opened before 20/02/2023, call us on 0345 835 5726.

Lines are open Monday to Friday, 8am to 5pm.

For investment accounts beginning with EH and opened before 20/02/2023, call us on 0330 123 3269.

Lines are open Monday to Friday, 9am to 5pm.

Investments purchased in branch

Call us on 0345 600 0169.

Lines are open Monday to Friday, 8am to 6pm.

Life insurance advice

To speak with one of our life insurance advisers, call us on 0800 131 0551.

Lines are open Monday to Thursday, 9am to 7pm and Friday, 9am to 6pm.    

Existing customers 

To make changes to your product, term or repayment type, call us on 0345 850 0248.

Lines are open Monday to Friday, 8am to 8pm and Saturday, 9am to 4pm. 

Customer service

For general mortgage enquiries, call us on 0345 727 3747.

Lines are open Monday to Friday, 8am to 6pm and Saturday, 9am to 1pm.

Application progress

To speak to a colleague regarding your application, call us on 0345 850 3705.

Lines are open Monday to Friday, 8am to 8pm and Saturday, 9am to 4pm. 

Make a payment

To check your balance or to make a payment, call us on 0345 122 1439.

Lines are open Monday to Friday, 8am to 6pm and Saturday, 9am to 1pm. 

Interest only

For help with your interest only mortgage, call us on 0345 609 8951.

Lines are open Monday to Friday, 8am to 8pm and Saturday, 8am to 5pm.

Lifetime Mortgages

For Scottish Widows Lifetime Mortgage applications, call us on 0345 609 8951.

Lines are open Monday to Friday, 8am to 8pm and Saturday, 9am to 4pm.

Loans support

Call us on 0345 604 7292 from the UK.

For further borrowing on your existing loan, please select option 1.

Lines are open Monday to Friday 8am to 8pm, Saturday and Sunday, 9am to 6pm and closed on bank holidays.