Due to the challenging times we’re all experiencing, we’re dealing with a much higher number of calls from customers than normal and our call waiting times are much longer than usual.
So that we can support those in the most vulnerable situations we ask that you only call if your enquiry is urgent.
You can still use our online and mobile banking services.
As the impact of coronavirus is felt across the UK, you may have concerns about how it could affect you and your money. So, we’ve put in place some additional support and information to help:
Call a member of our team to talk to us about your existing account or to find out more about our range of products and services.
Alternatively, call us direct from the mobile banking app. As you’re already securely logged in, there's no need to remember any passwords. Learn more about calling from the app.
Find us on Twitter* @HalifaxBank. We're happy to help with any Online Banking queries - but don't Tweet any personal, account, logon or financial details. We'll never ask you for this type of personal information through Twitter or direct you to a web page that asks for this information.
If you find a Twitter page claiming to represent Halifax that is not at the above address, please report it by emailing firstname.lastname@example.org with the web address.
To protect you and our colleagues, we’ve put social distancing measures in place in our branches so you can bank with us safely. When you visit, we may ask you to wait outside if it’s busy and things may take a little more time to complete, but we’ll help you as quickly as we can, so please bear with us. Our branches will open again fully, ready to help you, as soon as it’s safe to do so.
We’re keeping as many branches open as we can but, in some cases, we may have to temporarily close a branch.
We’ve made some changes to our opening hours and services we’re providing at the moment. Most of our branches are now open between 9:30am and 3:30pm Monday to Friday. To find out if your local branch is open and when please check our branch locator.
If you're a user of British Sign Language (BSL) the SignVideo service gives you access to an online interpreter enabling you to communicate with us using sign language.
Write to us at Halifax, PO Box 548, Leeds, LS1 1WU. For security reasons we can't respond to any queries about Online Banking by post. If you're having problems accessing Online Banking visit Online Banking help to get support and find out how to get in touch.
*Twitter is owned by a third party and is independent of Halifax.
Find out how to get in touch.