Call from the app
Call from anywhere using the app and your registered mobile number.
You’ll already be securely logged in, so there's no need to remember any passwords. Plus as you’ve already chosen the type of query we can get straight down to talking about what you called about much faster.*
How to call from the app
1. Simply tap on either ‘Help and Info’ on the home screen or ‘Menu’ from any page, then select ‘Call Us’.
2. Select what your call is about – for example click on the account you want to talk about, then click ‘Call Us’.
3. You will then be connected to a friendly advisor who will know it's you and be ready to help.
*If your call is about changing the mobile phone number we hold on record for you, if you need to reset you Online Banking log in details, or your phone drops signal during connection we may still need you to verify that it is you calling and ask for characters from your password and/or other questions.
You can check and update your mobile number in the app by going to ‘Menu’, then ‘Your profile’, then tapping on your mobile number.