Go paper-free
Amend paper-free preferences for your statements and communications.
Co-servicing frequently asked questions
We’ve answered some of the most common questions about changes to how you can bank with us.
Using your accounts
-
Within your summary space you can choose which accounts you want to see, hide the ones you don’t, and arrange them in the order that works best for you. You can easily bring them back whenever you like. Accounts you’ve hidden in your summary space will still show up in other spaces in the app.
-
You can continue to use the same security and log in details for each Halifax, Lloyds or Bank of Scotland mobile banking app, online banking or when using Telephone Banking.
-
We’ll continue to send you separate communications about your Halifax, Lloyds or Bank of Scotland accounts. This includes pricing or rate changes, terms and conditions updates and account updates.
If you use your online banking digital inbox, you’ll see messages about your Halifax, Lloyds or Bank of Scotland accounts all in one place.
-
If you’d like to open a new account, you’ll need to do this with the bank you’d like to open the account with. You can do this in the mobile banking app, over the phone or by visiting a branch.
Support and protection
-
If you have a joint account with someone, you can both see this account in the Halifax, Lloyds, and Bank of Scotland apps and online banking. Any accounts that are solely yours are only visible to you.
-
We’ve brought your Halifax, Lloyds and Bank of Scotland sole and joint bank accounts together to view and manage all in one place. This includes current accounts, savings accounts, loans, mortgages, credit cards, general insurance, investments and private banking products.
If you have one of these accounts and it’s not showing, message us in your app and we’ll be able to help.
-
If an account has popped up that you haven’t used in a while, you can start using it again or close it if you prefer. If it’s an old account, you may need to reactivate it. Select the account in the app or online banking and follow the instructions. Or message us in the app and we’ll explain what to do. We’re here for you 24/7.
-
We continue to take a multi-layered approach to fraud prevention to protect your accounts and money. You can find out more about the most common scams and how to protect yourself on the fraud hub. Remember, we’ll never ask you to move money into another account or share your login or card details.
-
Lloyds, Halifax and Bank of Scotland have been part of the same family since 2009. You can find out more about how we use your personal information in our Data Privacy Notice.
-
There’s no change to the Financial Services Compensation Scheme (FSCS) protection. Money you hold with Bank of Scotland plc, which includes Halifax will still be protected separately to any money with Lloyds Bank plc.
Save yourself a trip
Change your personal details, pay in a cheque or even chat to us in the app. Whenever, wherever.
You might also like
Important legal information