Go paper-free
Amend paper-free preferences for your statements and communications.
Co-servicing frequently asked questions
We’ve answered some of the most common questions about changes to how you can bank with us.
Using your accounts
-
Your security and log in details will stay the same. This applies whether you’re logging into the app or online banking, or using Telephone Banking.
-
We’ll continue to send you separate communications about your Halifax, Lloyds or Bank of Scotland accounts. This includes pricing or rate changes, terms and conditions updates and account updates.
If you use your online banking digital inbox, you’ll see messages about your Halifax, Lloyds or Bank of Scotland accounts all in one place. We’ll be introducing a search function to make it easier for you to find the message you want to read.
-
If you’d like to open a new account, you’ll need to do this with the bank you’d like to open the account with. You can do this in the mobile banking app, over the phone or by visiting a branch.
-
If you use the Halifax app to view accounts with Lloyds or Bank of Scotland using open banking, we won't be able to show you these accounts for a short period while we make these changes. You'll then be able to view and manage your Halifax, Lloyds and Bank of Scotland accounts all in one place. This includes making payments from your accounts, transferring money, replacing and freezing cards or requesting and viewing statements.
Support and protection
-
If you have a joint account with someone, you’ll both be able to see this account in your Halifax, Lloyds and Bank of Scotland apps and online banking. Any accounts that are solely yours will only be visible to you.
-
You’ll continue to be protected as you are today. We take a multi-layered approach to fraud prevention to protect your accounts and money. You can find out more about the most common scams and how to protect yourself on the fraud hub. Remember, we’ll never ask you to move money into another account or share your login or card details.
-
Lloyds, Halifax and Bank of Scotland have been part of the same family since 2009. You can find out more about how we use your personal information in our Data Privacy Notice.
-
There’s no change to the Financial Services Compensation Scheme (FSCS) protection. Money you hold with Bank of Scotland plc, which includes Halifax will still be protected separately to any money with Lloyds Bank plc.
Save yourself a trip
Change your personal details, pay in a cheque or even chat to us in the app. Whenever, wherever.
You might also like
Important legal information