Proving your identity
We need you to prove your identity if you are a new customer opening a new account with us. Existing customers may also need to prove their identity when opening additional accounts.
What can you use to prove your identity?
In most cases you will only need to produce one of the following:
- A current UK photo driving licence
- Passport from the United Kingdom
- Biometric Residence Permit card
If you are an existing customer, you can use your existing bank card with Chip & Pin to verify your identity.
The Biometric Residence Permit card may not be accepted in all our online journeys. You may need to provide additional documentation.
If you cannot provide one of the items above, you will need to bring two documents. One document from each of the following lists instead:
We are committed to helping people who have difficulty accessing banking. If because of your circumstances you do not have any of the items listed above we may still be able to help you open an account. Please contact your local Branch for assistance.