We are experiencing a high number of calls at the moment. So that we can support those in the most vulnerable situations, please only call if it’s urgent. Remember, you can do most of your banking tasks yourself online, either using our app or through Online Banking.

Closing a savings account online

It's quick and easy to close your account using Online Banking. Take a look at which accounts can be closed online, and see our simple step by step guide how to do so.

Check if your account can be closed online

You can close your account using Online Banking if:

  • the balance is £5 or less
  • you have another account with us to transfer the closing balance to
  • it has a variable interest rate.

There may be some accounts that cannot be closed online even if they meet the above criteria. If you cannot close your account online, please visit your nearest branch.

Close in 5 simple steps

  1. First, sign into Online Banking using the link below - you cannot use the mobile or tablet app. If you're using a mobile, please request the desktop site by scrolling to the very bottom of the screen and selecting the last link which says "go to desktop site".
  2. From your account homepage select ‘More actions’ on the account you wish to close.
  3. Select ‘Close account’ from the ‘Account services’ menu.
  4. If the account has money in, you'll be asked to transfer it to another Halifax account. You'll also be asked why you're closing the account.
  5. On the next screen, confirm the details are correct to submit the request. The account will be fully closed the next day.

If you have any issues with the transfer, please call us on 0345 726 3646. Lines are open Monday to Sunday 7am - 11pm. If you're calling from abroad, you can call us on +44 113 242 2005.

Sign into Online Banking

    • From your account homepage select ‘More actions’ on the account you wish to close.
    Closing Step 1
    • Select ‘Close account’ from the ‘Account services’ menu.
    Closing Step 2
    • You will then see a page detailing the balance of your account. Select which of your existing Halifax accounts you wish to transfer the money to. You will also be asked to select your reason for closing the account.
    Closing Step 3
    • The next screen confirms that you are closing your account and where the money is going to, simply click Confirm and the transaction will take place.
    Closing Step 4
    • Finally you will see a confirmation screen with the option to click back to your account overview page. Take careful note of the What you need to do section.
    Closing Step 5

Other things you can do online

Check out what else you can do to make the most of Online Banking.