Go paper-free
Amend paper-free preferences for your statements and communications.
Report your card lost or stolen
You can do this online
- It's safe and secure.
- It'll block your card straight away.
- And it saves you a phone call.
Once you've cancelled your card it can't be reinstated.
If you’ve misplaced your card, you can freeze your card temporarily.
How to do it
Let us show you step by step.
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- Log in to the app.
- Enter 'lost or stolen' in the search bar.
- Fill out a quick form.
We'll cancel your card straight away and you'll receive your new card in 5 working days, depending on the type of card you have ordered.
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- Log in and select 'help & support' at the top of your account overview page.
- Choose lost or stolen card.
- Fill out a short form.
We'll cancel your card straight away and you'll receive your new card in 5 working days, depending on the type of card you have ordered.
Get set up online
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If you're not registered for online banking, you can call us. We also offer a range of other services in your local area.
What happens next
For debit cards you will be able to view your new card details in our app the next day, and for credit cards within 5 days. This lets you use your new card details online while waiting for your new card to arrive in the post.
If you're registered for Wallet Pay apps such as Apple Pay or Google Pay™, you can use your mobile device to pay for your shopping while you wait for your new card to arrive in the post.
If you're not registered, our app gives you all the details you need to sign up to these services.
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