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Getting online

How to get set up online and manage your login details.

 

The Halifax brand is changing to Lloyds

If you don’t currently use online or mobile banking, you can start using the Lloyds app now to see your existing Halifax accounts. Once you’ve downloaded it, you can set it up using your Halifax account details.

Your Halifax accounts are there waiting for you.

Scan the QR code to get started

More on the change

 

The Halifax brand is changing to Lloyds

If you don’t currently use online or mobile banking, you can start using the Lloyds app now to see your existing Halifax accounts. Once you’ve downloaded it, you can set it up using your Halifax account details.

Your Halifax accounts are there waiting for you.

Download the Lloyds app

More on the change

Already use the Halifax app?

Over the next few months, we'll be in touch to move you to the Lloyds app and online banking as we'll be closing these for Halifax. They work in a similar way, so should feel familiar and just as easy to use.

Applying for a new product?

You will no longer be able to apply for some Halifax products once you move across to the Lloyds app, but there's plenty for you to discover with Lloyds.

We'll never ask you to share details with us by phone, email, text, link or QR code. If you receive a request like this, it's a scam.

Protecting yourself from fraud

Online banking access guide

We'll guide you through getting into online banking.

Log in to online banking

Already registered? Learn how to log in to online banking.

How to log in

Reset log in details

It's simple to reset your details or find your username.

How to reset your details

Register for online banking

Head over to Lloyds to set up online banking. You can use your Halifax account details to register. Your Halifax accounts are there waiting for you.

How to register with Lloyds

Let’s take a closer look

  • To use our app, you'll need:

    • a device running a recent version of iOS or Android - at least iOS 16 or Android 10
    • Wi-Fi or data on your phone
    • an Apple App Store or Google Play account
    • an up-to-date phone number registered with us.

    Add or update your phone number

  • Yes. You can download and register our app on up to 10 Apple iOS and Android devices. Each device must be registered for you to log in. On other mobile devices, including BlackBerry and Windows, you can access online banking through your phone's internet browser.

  • Reset our app through the app settings on your existing device to de-register it. Then just download our app on your new device and follow the steps to register it. You'll need a device running iOS or Android - check the App Store or Google Play for more details. 

  • If you're using the same mobile phone and just changing your number, you can carry on using our app as before.

    Make sure you update your mobile number in 'Change your contact details' or on the desktop site. We'll need this for security authentication purposes, such as when you register a new device or if we ever need to contact you about suspicious transactions on your account. For your security reasons, you may not be able to use your new number straightaway.

    If you're changing your mobile phone or tablet, just download our app and install it again, then follow the steps to register your new device. Our app works on most Apple iOS and Android devices. Don't forget to de-register your old mobile or tablet, which you can do in 'Settings, Reset Mobile Banking' within our app, if you're no longer using it. 

  • If you phone is lost or stolen, call us so we can block anyone from using it to access your accounts.

  • Close down all open browsing sessions

    Only have 1 active session open to avoid any potential issues. This includes closing down multiple tabs.

    Clearing cache and cookies

    When you use a browser, it saves some information from websites in its cache and cookies.

    Clearing them can fix certain problems, like loading or formatting issues on sites. How to do this will vary depending on what browser you are using.

    Guidance on how to clear cookies with:

    Chrome

    Chrome on a Mac Device

    Safari

    Microsoft Edge

    Firefox

    Internet Explorer

    You can read more about cookies and how we use them in our cookie policy.

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Biometric login

Biometrics use your fingerprint or face recognition to make logging into our app faster and more secure.

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Message us online

Get answers to your everyday banking questions. Log in to our app or online banking to get in touch.

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Move your money, manage your card or change your details. When it suits you.

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Move your money, manage your card or change your details. When it suits you.

What you can do online