If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you would like to do in a few simple steps.

Explore your statement

Having your transactions available online makes it easy to stay organised and get a clear picture of your balance.

Simply select 'view statement' on the relevant account from your homepage to see your current balance, available funds and transaction history

With just a click or tap on a transaction, you can see where, how and when it was made. You can also see pending card transactions and paid-in cheques being processed, or search for a transaction from several years ago.

You can also view, download and print copies of your statement in PDF format from your Digital Inbox at any time.

Statement improvements

We've made improvements to your online bank account statements.

Take a look at the changesby clicking the link to find out more.

View more details

It’s all too easy to forget what you spent and where. To help you remember, tap or click on any transaction to see useful information such as the type of shop, location and how you made the payment.

We’ll also explain, in plain English, what each transaction means.

And if you still don’t recognise the transaction, or need more support, just select ‘I need more help to identify a transaction’.

Example of viewing more details on your bank statement
Example bank statement

Get a clearer picture of your balance

Life is full of surprises, but how much is coming out of your account shouldn’t be one of them.

To keep on top of things, regularly use ‘View pending transactions’ to reveal any paid-in cheques being processed and recent card transactions that haven’t yet been taken from your account balance. Pending transactions will also show some contactless transactions, although most contactless transactions will appear directly on your statement within a few days.

Select ‘View Upcoming Payments’ to see details of Direct Debits, standing orders and future payments due soon.

Do even more

Search your transaction history

If you’re looking for a particular transaction, save yourself time by using the handy search tool to find any transaction over a 3 month period. You can search by date, description, or the type of transaction.

Get copies of your statement

You can view, download and print a copy of your statement from January 2018 onwards in PDF format from your Digital Inbox which you can access by going to the 'Account Overview' page.

You can also order a copy of your statement by post, by using the 'Statement options' dropdown menu.

Example of transaction search history

You could go paper-free

The last thing you want to face after a long day is a pile of post. So now your online statement does so much more, why not lighten the load and keep your statements online?

It’s simple to go paper-free, and you can switch them back on at any time.