Accessing our website

We know how important it is for you to be able to access what you need online. Find out how we build our website to make sure anybody can use it.

 

The Halifax brand is changing to Lloyds

If you use the Halifax app and online banking, we’ll invite you to start using the Lloyds app instead. You’ll be able to carry on looking after your Halifax accounts there. The Lloyds app and online banking are similar to Halifax, so it should feel familiar.

More on the change

Online accessibility

So much of what we need to know or do is online these days. To help you, we make sure our website is user friendly for everybody. This means that:

  • We use the W3C standards for HTML and CSS.
  • We are working towards AA level of the Web Content Accessibility Guidelines 2.2.
  • The Digital Accessibility Centre test how accessible our online content is. Their process includes over 800 hours of testing by disabled users. They also have experts who run manual tests.
  • Some documents are in PDF format and we'll tell you where this is the case.
  • All our images have alternative text to describe them to you. So even if you can’t see the image, you can still understand what it means.
  • We use strong colour contrasts to make sure that text is clear to read.
  • We use plain English, which is easy to understand. We avoid using jargon where we can and explain it when we can’t.

We do our best to make sure you don't have any problems using this website, but we know that might not always be the case. We are always working to get rid of any issues.

Useful information for screen reader users

You can use screen readers like JAWS or Zoomtext on our website on a desktop computer. We build our site with these in mind.

  • Every section on a page has a heading that your screen reader can identify.
  • We use descriptive link text that tells you what the link is for. If we can't, we'll include additional text before or after the link, which can be picked up by your screen reader.
  • To access PDFs on our site with a screen reader, you'll need to make sure you have Adobe® Reader® version 5.0 or later.
  • If you find a PDF that cannot be accessed by your screen reader, please let us know. If we need to, we can send you the document in a different format.
  • We do use some JavaScript. If you have this turned off because it causes problems with your screen reader, try updating your screen reader.  Or you can try using another screen reader, such as the free tool NVDA.
AbilityNet logo

Specialist help and support

If you find it hard to use your device, AbilityNet can help.

Their My Computer My Way website has lots of advice on how to make your phone, computer, or tablet easier to use. It has step by step guides on how to adapt your device to meet your needs.

AbilityNet also offer free help on how to use your devices if you have a disability. You can call them for free on 0300 180 0028 if you would like more information.

Browser settings

JavaScript

We do use some JavaScript. Most of the time the website will work perfectly well without it, but occasionally JavaScript may be required. If you have it switched off, we’ll prompt you to switch it on when you need it.

Browser updates

We’re always improving our site and adding new features. Sometimes that means things might not work properly if your browser is out of date. It’s also important to keep your browser up to date to protect yourself.

If you need support with using your browser, such as changing the text size, find it at the links below:

Chrome

Firefox

Safari (Apple devices only)

Edge (Windows 10 only)

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Accessing the app

We have some examples of the features that may improve your experience when using the mobile banking app.

Accessing the app

Accessibility support

Tell us which things would make banking that bit easier for you. We’ll put the changes in place where we can.

Support options

Accessibility and disability

Supporting your needs so you can bank with us in a way that suits you.

Accessibility support

Accessibility and disability

Supporting your needs so you can bank with us in a way that suits you.

Accessibility support


Mobile Banking is available to Online Banking customers. We don’t charge you for Online Banking but your mobile phone provider may charge for some services. Please check with them. Phone signal and functionality may affect services. Terms and conditions apply.

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