Need help reading this page? Click to activate Recite Me popup.

Manage your account at home or on the go

We want to make banking work for you, wherever you are. We have useful services and information that can help you manage your account if you’re at home or on the go. 

Managing your account online or via our Mobile Banking app

Our Mobile Banking app can help you manage your account in a way that works for you. It has features like:

  • Card freeze - freeze your transactions and limit your account abroad.
  • View card details - view and use your debit card number, expiry date and security code to make online purchases without the need to have your card to hand.
  • Pay in a cheque in our app - save a trip to branch (up to £10,000 per cheque and £10,000 total per day).
  • App notifications - Get alerts to keep track of your spending and money paid in and out of your account.
  • Fingerprint or Face ID - Sign in securely without needing your password.
  • Payment confirmation - when you make a payment using your app, you can share the receipt once the payment has been sent.

There are more ways of staying in control of your spending using Online Banking or our Mobile Banking app.

If you need help using the internet, learn about how the Digital Helpline can help here.

Difficulty remembering a PIN

If you find it hard to use or remember your PIN, you can:

  • View card PIN - if you find it hard to remember your PIN, you can look it up in our app.
  • Get a chip-and-signature card, just give us a ring or call into branch.
  • Use a contactless card to buy items up to £100.
  • Use a smartphone for contactless payments, using Apple Pay or Google Pay.

Difficulty remembering a password

If you find it hard to remember your password, here's a couple of ways we can help:

  • You can confirm your identity by using your voice in Telephone Banking. You'll need to set up our Voice ID feature to do this. If you're eligible and hold a bank, savings or credit card account with us, you can set up Voice ID.
  • Call us from our Mobile Banking app using your registered mobile number. You’ll already be securely signed in, so there's no need for passwords.

Your support options

You can now tell us which things would make banking that bit easier for you. We’ll put the changes in place, where we can - and you won't have to tell us again.

Support options

Get in touch in a way that suits you

SignVideo

Talk to us securely and live through a British Sign Language (BSL) interpreter.

SignVideo

Message us online

Send us a message in our app or Online Banking.

How to message us

Visit us

If you'd prefer to come in to talk to us, you can check what accessibility services we have at your branch first.

Branch Finder

Call us

Talk to one of our team about your account or our products and services.

Call us

You might also like

Someone to manage your affairs

Find out about the different options on offer if you need someone you trust to manage your accounts, or want to support someone else.

Manage your affairs

Accessing our website

Find out how to get the most accessible experience from this website.

Accessing our website

Accessing the app

We have some examples of the features that may improve your experience when using the mobile banking app.

Accessing the app

Accessibility and disability

Supporting your needs so you can bank with us in a way that suits you.

Accessibility support

Accessibility and disability

Supporting your needs so you can bank with us in a way that suits you.

Accessibility support

Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, 7 days a week.