Bereavement help and advice.

When you’ve lost someone close to you, organising their finances will be the last thing on your mind.

Our specially trained bereavement advisers are here to help you through this difficult step. They can talk you through the process, provide help on what to do regarding accounts, and how to pay bills, at no cost.

Below you’ll find all the helpful information you need, plus the next steps you can take.


Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service


Getting in touch

To arrange to see someone in branch you can call us on

0800 028 1057

If you're calling from abroad or would prefer not to use the 0800 number, you can call us on

+44 (0) 113 366 0145

Lines are open 8am - 8pm, seven days a week.


Notify other banks

To notify other banks of the death of someone close to you, you can use the free Death Notification Service, available through Equiniti.

More about the Death Notification Service