Losing a loved one.

When you've lost someone, speaking to banks will be the last thing on your mind.

We're here help. Talk to us and we’ll make the process as simple as possible.

Get in touch

When you're ready, call our Specialist Bereavement Team on 0800 028 1057. We'll help you figure out what to do with their accounts, any regular payments and funeral expenses.

What to expect

We’ll ask you for details about the person that’s died and your relationship to them. If you haven’t found a will, don’t worry, we can still help. If you have any questions, you may want to make a list and we'll do our best to answer them all.
We’ll also need to speak to the executor or next of kin. If that’s you, then you’ll need:

  • The death certificate
  • Proof of your identity
  • Passbooks, cards and cheque books to help us find and protect the accounts

You can use your passport or photo driving licence as proof of identification. If you don’t have one of these, when you call us, we’ll let you know the other types of ID we accept.


Call us

Sometimes, it’s easier to talk on the phone. We can usually handle the entire process on the call and we’ll walk you through everything you need to know.

Call us on 0800 028 1057. Lines are open 8am -8pm, seven days a week.

If you are calling from abroad, you can call us on +44 (0) 113 366 0145.


Visit us

You can arrange to meet with one of our Bereavement Specialists in branch.

Call us on 0800 028 1057 to book an appointment.

Find your local branch

What happens next?

During our conversation, we’ll take the time to support you, talk you through each stage and make sure we understand exactly what you need. Then, we’ll go ahead and make any relevant changes. We can do things like close any of their accounts or put joint accounts in the surviving person’s name.

Then we’ll tell these brands in Lloyds Banking Group so you don’t have to:

  • Halifax
  • Lloyds Bank
  • Bank of Scotland
  • MBNA
  • Scottish Widows
  • Clerical Medical
  • Birmingham Midshires

You’ll still need to tell any other banks. You can do this with the free Death Notification Service.

As we handle your case, if we need any more information, we'll let you know.


Bereavement support guides

We know there’s a lot to process, so we've created a personal guide with more information on your next steps. We've broken down each step in more detail and given useful answers to other questions you may have. You'll find more on how we can help you, what to do with accounts and anything else you may need to do.

Download our guide (PDF)


Other accounts

If you're dealing with one of these accounts, our guides are here to help.
Mortgages (PDF)
Banking & Savings (PDF)
Lending (PDF)
Home Insurance (PDF)
Share Dealing (PDF)
Scottish Widows (PDF)


Calls may be monitored or recorded in case we need to check you’ve carried out your instructions correctly and to help improve our quality of service.