Losing a loved one.

When you've lost someone, speaking to banks will be the last thing on your mind.

We're here to help make the process as simple as possible.

Get in touch

The easiest way to notify us about a death if you don’t yet have a death certificate, is to use our online form. Once we’ve received your notification we will freeze the accounts. We will still need you to get in touch once you have a death certificate.

If you already have a death certificate, please call our Specialist Bereavement Team on 0800 028 1057 and we'll guide you through the next steps.

The challenging times we’re all experiencing means our call wait times are much longer than usual, but we’ll answer as quickly as we can.

What to expect

We’ll ask you for details about the person that’s died and your relationship to them. If you haven’t found a will, don’t worry, we can still help. If you have any questions, you may want to make a list and we'll do our best to answer them all.
We’ll also need to speak to the executor or next of kin. If that’s you, then you’ll need:

  • The death certificate
  • Proof of your identity
  • Passbooks, cards and cheque books to help us find and protect the accounts

You can use your passport or photo driving licence as proof of identification. If you don’t have one of these, when you call us, we’ll let you know the other types of ID we accept.

Help with funeral bill payments

Once you have a death certificate we’ll be able to support you over the phone or in one of our branches to arrange payment of a funeral bill or other urgent expenses.


Contact us online

The easiest way to contact us to notify us of a death is to use our online form.

Once we’ve received your notification we’ll freeze the accounts. Once you have a death certificate, we’ll still need you to get in touch so that we can help you with the next steps.


Call us

If you already have a death certificate, please call our Specialist Bereavement Team and we’ll guide you through the next steps.

Call us on 0800 028 1057. Lines are open 8am -8pm, seven days a week.

If you are calling from abroad, you can call us on +44 (0) 113 366 0145.

The challenging times we’re all experiencing means our call wait times are much longer than usual, but we’ll answer as quickly as we can.


Visit us

You can arrange to meet with one of our Bereavement Specialists in branch.

Call us on 0800 028 1057 to book an appointment.

Find your local branch

Following the Government's confirmation of new measures to tackle Coronavirus we are aiming to keep as many of our branches open as possible, but have had to make some changes to opening hours and services.  Click on the link above to find out about our updated branch opening hours and temporary branch closures.


What happens next?

During our conversation, we’ll take the time to support you, talk you through each stage and make sure we understand exactly what you need. Then, we’ll go ahead and make any relevant changes. We can do things like close any of their accounts or put joint accounts in the surviving person’s name.

Once you have notified us of a death we will notify these brands in Lloyds Banking Group so you don’t have to:

  • Halifax
  • Lloyds Bank
  • Bank of Scotland
  • MBNA

Once we’ve received a death certificate, we will also notify these brands for you:

  • Scottish Widows
  • Clerical Medical
  • Birmingham Midshires

You’ll still need to tell any other banks. You can do this with the free Death Notification Service.

As we handle your case, if we need any more information, we'll let you know.


Bereavement support guide

We know there’s a lot to process, so we've created a personal guide with more information on your next steps. We've broken down each step in more detail and given useful answers to other questions you may have. You'll find more on how we can help you, what to do with accounts and anything else you may need to do.

Download our guide (PDF)


Other accounts

If you're dealing with one of these accounts, our guides are here to help.
Share Dealing (PDF)
Scottish Widows (PDF)


Calls may be monitored or recorded in case we need to check you’ve carried out your instructions correctly and to help improve our quality of service.