Some businesses and retailers may appear on your statement under a different name to the one you know them as. See this list for examples of common trading names.
If you can’t find the name you’re looking for, select the transaction on your statement page in Online Banking or in our Mobile Banking app. Then check to see if you recognise the location where it was made.
You should also check that no one else with access to your account has made the payment.
If you still don’t recognise the transaction you’ll need to call us on:
Credit Cards: 0345 944 4555 (+44 1733 573 189 from outside the UK).
Current Accounts: 0345 720 3040 (+44 113 242 1984 from outside the UK).
Lines are open 7am - 11pm, seven days a week.
If you have a hearing or speech impairment, you can contact us 24/7 using the Next Generation Text (BGT) Service.
If you’re Deaf and a BSL user, you can use the SignVideo service.