What to do if you don't recognise a transaction
If you spot a transaction you don't recognise, don't worry, we're here to help you.
We're here to help
There can be a number of explanations for a transaction that you might not immediately recognise.
- We've provided some steps which our customers have found helpful when trying to identify a payment which has appeared on their statement.
- If you still do not recognise the transaction, our online guide will tell you what to do next.
- Finally, please take a moment to understand what additional support we can provide you with managing your account.
If the steps above haven't helped, and you still don't recognise the transaction, use our online guide. This guide is designed to make dealing with such issues as simple as possible.
Please choose the type of transaction you need help with...
How to keep your devices safe online
There are straightforward and simple things that you can do to keep your money and devices free from hackers and fraudsters.
App notifications
You can set up Mobile Banking app notifications to help you monitor your account.
For example, we can tell you when a purchase has been made on your debit card.
Freeze your card
This handy feature in our Mobile Banking app lets you quickly freeze and unfreeze different types of transaction on your debit or credit cards.