If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you would like to do in a few simple steps.

Home insurance help and guidance

Whether you’re looking for information on types of cover, extra protection or need help understanding insurance jargon, we’ve got everything you need.

Making a claim and managing your policy

Due to the coronavirus pandemic it is taking us a very long time to answer customer calls. Please use the below guidance to get in touch with us. This will allow us to answer the phone to the most vulnerable customers more quickly.

Read our FAQs on coronavirus

Please get in touch using the links below. For all requests sent by e-mail, we'll need your name, address, policy reference number, contact number and reason for your request.

Cancel your home insurance policy online

Make a claim

Make a payment with our general enquiries form 

If you’ve received your renewal letter and you want to discuss your price, level or cover or for anything else, please use our general enquiries form.

Contact us with our general enquiries form

If you’re experiencing financial difficulties, we may be able to offer your support such as reviewing your policy cover or offer a short payment holiday. Please contact us using the general enquiries form or call us on 0345 1221511. Please note this number is a dedicated line for customers in financial difficulties. For any other queries please use the forms or contact us using the numbers below.

How to stay covered

It’s important to know what could stop your claim being approved. Our tips will help to keep you protected.

Stay covered

Existing customers

If you already have home insurance with us, you can find your policy documents and useful contact numbers.

Existing customers

Extreme weather

When the weather gets really nasty, we’ve got advice on how to help protect and prepare your home.

Get adviceabout extreme weather

Crime prevention

Our practical guides will help you to protect your home against burglars.

Common claims

We hope you never need to make a claim. So we looked at the most common claims and put together our top tips to try and help you avoid making one.

Halifax is a division of Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.