If you have any queries about your investment please call one of our specialist teams.
Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service. Call costs vary depending on your service provider.
Managing investments purchased in branch
0345 600 0169
(Mon-Fri 8am-6pm, Sat 9am-12:30pm)
Queries on investments purchased online
0345 835 5726
(Mon-Fri 8am-5pm, Sat 9.30am-12.30pm. Closed Sundays and English Bank Holidays)
Halifax Stakeholder Pension Plan, Guaranteed Investment Plan and Personal Investment Plans
0345 030 6244
(Mon-Fri 8am-6pm, Sat 9am-1pm)
Halifax Share Dealing
(Halifax Self-Select Stocks & Shares ISA and Junior ISA)
0345 722 5525
(Mon-Fri 8am-9pm, Sat 9.30am-12.30pm. Closed Sundays and English Bank Holidays)
Child Trust Fund
0345 609 0064
If you want to make a complaint, please call us on one of the numbers above. Or, choose the complaint option on our online comments, queries and complaints form. The form shouldn't take you too long to complete and one of our colleagues will call you back as soon as possible.
We’ll do our best to resolve your complaint to your satisfaction. But, if you’re not happy with how your complaint is resolved, you may be able to ask the Financial Ombudsman Service to look at your case for free. You can contact them at firstname.lastname@example.org, via the Financial Ombudsman Service website, or on 0800 023 4567. Or, you can write to them at Exchange Tower, London, E14 9SR.
If you purchased your investment online, you can also complain through the European dispute resolution platform. You can do this through the Your Europe Portal (you'll leave the Halifax website).