Online Services.

• Feel safe - You're protected by our Online Guarantee. Avoid the risks of carrying cash or sending cheques.
• Easy to use - It's simple to register and support is always available.
• Stay in control - Keep track of what's going in and coming out of your account at any time. 67% of people said banking online helped them avoid overpaying overdraft interest.*
• Save time - No queues or busy times. Bank anytime and anywhere with our Mobile Banking services.

* Lloyds Bank Consumer Digital Index 2017

How to get online

Set up Online Banking

If you haven’t banked online with us before, the first step is to register. It only takes a few minutes if we already have your phone number.

We’ll ask for a few simple details about you and your account. Then you’ll create your sign-in details – you’ll always need these to sign in securely.  Then you’re ready to get started.

Register now     Step by step guide to registering

Sign into Online Banking

When you sign in, we’ll ask for the details you created when you registered. It’ll only take a moment, then you’ll be straight through to your accounts.

You’ll need your:

• username
• password
• memorable information

Sign in    Step by step guide to signing in

 Reset your sign-in details

If you're having trouble signing in you can reset your details online yourself.

First, we’ll ask you for a few basic details so we can confirm it’s you. Then you can find your username, or reset your password or memorable information.

 Reset your details     Step by step guide to resetting your details

 Set up the Mobile Banking app

The app's the best way to keep your account at your fingertips – and it's fast, easy and safe.

First, you’ll need to download it on your smartphone or tablet from the App Store or Google Play. Use your Online Banking details to sign in, or register for the first time in the app.

You’ll need:

• your phone or tablet
• your sign-in details (if you’re registered for Online Banking)
• your account details (if you haven’t used Online Banking before)
•  an up-to-date phone number registered with us

You can start setting up the app if we don’t have your phone number, but there could be a delay before you can sign in.

Step by step guide to setting up the app

Our online guarantee

We guarantee to refund your money (including charges and interest you have paid or not received as a result) in the unlikely event that you experience fraud with our Online Banking service.

We will take steps to protect you 24/7, using technology and safeguards that meet or exceed industry standards, but you must also use our Online Banking services carefully.

Learn about our guarantee