* Lloyds Bank Consumer Digital Index 2017
If you haven’t banked online with us before, the first step is to register. It only takes a few minutes if we already have your phone number.
We’ll ask for a few simple details about you and your account. Then you’ll create your sign-in details – you’ll always need these to sign in securely. Then you’re ready to get started.
When you sign in, we’ll ask for the details you created when you registered. It’ll only take a moment, then you’ll be straight through to your accounts.
You’ll need your:
If you're having trouble signing in you can reset your details online yourself.
First, we’ll ask you for a few basic details so we can confirm it’s you. Then you can find your username, or reset your password or memorable information.
The app's the best way to keep your account at your fingertips – and it's fast, easy and safe.
First, you’ll need to download it on your smartphone or tablet from the App Store or Google Play. Use your Online Banking details to sign in, or register for the first time in the app.
You can start setting up the app if we don’t have your phone number, but there could be a delay before you can sign in.
We guarantee to refund your money (including charges and interest you have paid or not received as a result) in the unlikely event that you experience fraud with our Online Banking service.
We will take steps to protect you 24/7, using technology and safeguards that meet or exceed industry standards, but you must also use our Online Banking services carefully.
Get local face-to-face support that'll help you with digital skills and financial education. You don't need to be technically minded and classes are tailored to beginners. Click below to find your nearest class, or call the National Careers Service helpline on 0800 771 234 and the select the options for "support with digital skills".
You may well be able to find the answer you need on our Online Banking Help page.
If you're still having problems, please call our Online Banking helpdesk on 0345 602 0000.
If you're calling from abroad or would prefer not to use the 0345 number, you can call us on +44 (0) 113 279 8302.