To make sure you’re able to complete these extra security checks, there are a few things you can do:
It’s very important that we have your up-to-date telephone number. Find out how to update your telephone number online. Alternatively, you can visit your local branch or call us.
From 14 September 2019, a new EU regulation means that all banks need to provide an extra layer of security for their customers. It's called 'Strong Customer Authentication'. For you, it means more protection when you're shopping and banking online. It will involve extra checks to prove it's really you. This will help keep you safer from online fraud.
An extra layer of security makes it harder for fraudsters to target your online accounts. All banks will have to provide these extra checks.
Most people use passwords as way of proving it's them. Sadly, passwords can be guessed or stolen by fraudsters. So we're adding a second layer of security to check it's really you, and make it harder for anyone else to. There are three ways you can verify yourself:
You’ll need to provide two of these three ways to verify it’s you. This is called 'two-factor authentication'.