Change your number

You can do this online

  • Our app is the simplest way to change your phone number.
  • It can be done in just a few short steps.
  • It gives you an extra layer of security when you shop or bank online.
Change your number image

How to do it

Let us show you step by step.

    1. Sign in and select Your profile in the navigation bar at the top of the page.
    2. Select Change my details under Your personal details.
    3. Select Change your phone numbers under My contact numbers.
    4. From here, you can add and update all of your phone numbers. You will need to re-enter your password to confirm that it is you.
    5. The change will take place immediately. Or you will be asked to call us, or go into your local branch, or you will be sent an OPT via post to make the change.
    6. Once this is done, you'll see the change next time you log on or after 48hrs.
  1. Sign in and select the Profile and settings icon in the top right corner.
  2. Select Edit next to your mobile details and then follow the on-screen commands. You will be asked to enter your password to confirm it's you.
  3. The change will take place immediately. Or you will be asked to call us, or go into your local branch, or you will be sent an OPT via post to make the change.
  4. Once this is done, you'll see the change next time you log on or after 48hrs.

Thanks for your feedback.

Get set up online

Mobile Banking app

Join our 6 million app users.

  • Simple and secure sign in.
  • Stay up to date with notifications.
  • Chat to our Virtual Assistant.

 

More about our app

QR code to download our Mobile Banking app

Online Banking

Sign in to view or manage your accounts on our website.
 

Sign in now

 

Register for Online Banking

Mobile Banking app

Join our 6 million app users.

  • Simple and secure sign in.
  • Stay up to date with notifications.
  • Chat to our Virtual Assistant.

Download app

More about our app

Online Banking

Sign in to view or manage your accounts on our website.

Sign in now

Register for Online Banking

  • Branch

    You can visit your nearest branch to change your phone number.

    Phone

    Phone us on 0345 425 5956 (+44 113 292 0178 from outside the UK). 8am-8pm, seven days a week.

    Not all Telephone Banking services are available 24 hours a day, seven days a week.

    To change your number over the phone you will need to be registered for Telephone Banking. We will also need to confirm that it's you by asking you for one of the following:

    • Telephone Banking security number
    • Telephone Banking password
    • Voice ID.

    You can also call via the Mobile Banking app where we will ask you to verify it's you via the app.

    Write to us

    You can write to us to change your phone number as well. Please send a letter to:

    Halifax
    PO Box 548
    Leeds
    LS1 1WU

You might also like

Staying safe online

We use up-to-date security systems to help you keep your money safe when you bank online.

How we protect you

Do more with our app

Find out about all the great features of our highly rated app, and how it compares to Online Banking.

More about our app

Message us in our app

It can answer your everyday banking questions. If it can’t, it’ll put you through to a human who can.

How to message us

More help with your profile or settings

Update your personal details, manage app notifications or activate Cashback Extras.

See our guides

More help with your profile or settings

Update your personal details, manage app notifications or activate Cashback Extras.

See our guides