Change your support options

You can do this online

  • Letters and statements can be sent in a different format.
  • The way we support you can be adapted in branch or on the phone.
  • We'll also make our colleagues aware of your situation so you won't have to explain it all again.
Support options image

How to do it

Let us show you step by step.

  1. Sign in and select the Profile and settings icon in the top right corner.
  2. Choose the Settings tab. Select Accessibility options under How we contact you.
  3. Select Continue to update your options, then Continue again to confirm.
  4. All done, you've updated your support options.

Get set up online

Mobile Banking app

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  • Simple and secure sign in.
  • Stay up to date with notifications.
  • Chat to us online.

 

More about our app

QR code to download our Mobile Banking app

Online Banking

Sign in to view or manage your accounts on our website.
 

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Register for Online Banking

Mobile Banking app

Join our 7 million app users.

  • Simple and secure sign in.
  • Stay up to date with notifications.
  • Chat to us online.

Download app

More about our app

Online Banking

Sign in to view or manage your accounts on our website.

Sign in now

Register for Online Banking

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Frequently asked questions

Message us online

Get answers to your everyday banking questions. Sign in to our app or Online Banking to get in touch.

How to message us

More help with your profile or settings

Update your personal details, manage app notifications or activate Cashback Extras.

See our guides

More help with your profile or settings

Update your personal details, manage app notifications or activate Cashback Extras.

See our guides