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One way we keep your account safe is with a passcode.
Find out what they are and how it can protect you.
You may get a passcode by text or automated call when you do things like:
We’ll need your latest phone number, so please make sure we have it.
When we send you a passcode, you’ll need to enter it on your Online Banking screen or our app.
If you enter the wrong number, you may need to call us and then start again.
If you can’t get a passcode by text or automated call, we’ll post you a One Time Password.
Each password has letters and numbers, and you only use it once.
Never share a One Time Password with anyone.
If you register for Online Banking, you’ll get an activation code through the post.
This code has letters and numbers and can only be used once.
Never share an activation code with anyone.
We may want you to approve some online card payments in our Mobile Banking app.
To do this, you’ll need to sign in to our app and follow the instructions.
Before you use a passcode or our app to make an online card payment, make sure you’re buying: