The internet has lots of things that can help you. But you need to know how to stay safe online.
You need to keep your identity safe online. If your personal or banking details are stolen they could be used to commit fraud. This may harm your personal finances and credit rating.
Your details can be found in many places, so you need to keep them safe.
If your identity is stolen, you need to act fast to limit the damage. You should:
You could also register with CIFAS. This could help to protect you and stop fraudsters using your details to apply for products or services in your name.
We guarantee to refund your money (including charges and interest that you’ve paid or not received as a result) in the unlikely event that you experience fraud with our Online Banking service. We will take steps to protect you 24/7, using technology and safeguards that meet or exceed industry standards, but you must also use our online banking services carefully.
Being careful when you use our services includes, for example, that you:
If you've been grossly negligent, we will not refund any money taken from your account before you have told us your Security Details have been lost, stolen or could be misused.
We won't give you a refund if you have acted fraudulently.
For further guidance on using our online banking services, see our Online Banking terms and conditions.