Online Banking Help

This section contains 'Help' content specific to our secure Online Banking service.

It's important that you keep your telephone details up-to-date as we've introduced some additional security measures to our online banking service to help keep you secure. Click here to find out how to check and update your details.

Getting started

Registering for and signing into the online service for the first time.

Bank accounts

Arranging overdrafts and viewing your bank account online.

Credit cards

Manage your credit card account using the online service, including paying your credit card online.


Managing your savings accounts online, including opening and renaming Web saver accounts.

Lost or Stolen Cards

You can report your card lost or stolen using our online banking service.

Card freezes

You can use your mobile banking app to freeze your card or card transactions.

Closing accounts

Details of how to close one of your accounts.


You can use the online banking service to view the balance, payment date and the repayment type of your Halifax Mortgage.

Share Dealing

Manage you share dealing accounts online and learn how to buy and sell shares.

Online security

Stay safe online – safeguard your accounts and equipment, and what to do if you receive any suspicious 'phishing scam' emails.