If you see another account that pretends to be us, please report it by emailing firstname.lastname@example.org and include the web address.
Visiting us in branch
The safest way to bank with us right now is from home, either using our app or through Online Banking. If you do need to visit us in branch, please check our latest opening hours before you visit.
To protect you and our staff, we’ve put social distancing measures in place in our branches so you can bank with us safely. You'll also be asked to wear a face covering. When you visit, we may ask you to wait outside if it’s busy and things may take a little more time to complete, but we’ll help you as quickly as we can, so please bear with us.
You can also do your everyday banking at your local Post Office. You can check your balance, make withdrawals and pay cash or cheques into your current account at Post Office counters. Make sure you check their website for up-to-date information about opening hours.
Can we save you a trip? We’re being asked to stay at home right now but there are still many ways you can get your banking done such as:
Online Banking or on our app - to stay on top of payments, you can manage direct debits and standing orders, and even pay in a cheque on our app (up to £1,000 per cheque and £2,000 in total per day).
If you're a user of British Sign Language (BSL) the SignVideo service gives you access to an online interpreter enabling you to communicate with us using sign language.
Write to us
Write to us at Halifax, PO Box 548, Leeds, LS1 1WU. For security reasons we can't respond to any queries about Online Banking by post. If you're having problems accessing Online Banking visit Online Banking help to get support and find out how to get in touch.
We’re really pleased that you’ve had a great experience with Halifax. If you'd like to tell us about it, please use this form. We will not contact you, however, we will pass your feedback on to the right team.