Contact us

Support for customers impacted by coronavirus (COVID-19)

As the impact of coronavirus is felt across the UK, you may have concerns about how it could affect you and your money. So, we’ve put in place some additional support and information to help:

Call us

Call a member of our team to talk to us about your existing account or to find out more about our range of products and services.

Find a phone number

Alternatively, call us direct from the mobile banking app. As you’re already securely logged in, there's no need to remember any passwords. Learn more about calling from the app.

Send us a message

We’re happy to help with any general queries, so please get in touch through our social channels below. We’re sorry but we are unable to answer any account specific questions. 

Twitter logo   Facebook logo

Tweet us @HalifaxBank or message us on Facebook.

Please don’t send any personal or banking details. We’ll never ask you for this information or direct you to a web page that asks for this.

Our social media accounts are:

www.twitter.com/HalifaxBank

www.twitter.com/halifaxbroker

www.facebook.com/halifax

If you see another account that pretends to be us, please report it by emailing security@halifax.co.uk and include the web address.

Visiting us in branch

The safest way to bank with us right now is from home, either using our app or through Online Banking.  If you do need to visit us in branch, please check our latest opening hours before you visit. 

To protect you and our staff, we’ve put social distancing measures in place in our branches so you can bank with us safely. You'll also be asked to wear a face covering. When you visit, we may ask you to wait outside if it’s busy and things may take a little more time to complete, but we’ll help you as quickly as we can, so please bear with us. 

You can also do your everyday banking at your local Post Office. You can check your balance, make withdrawals and pay cash or cheques into your current account at Post Office counters. Make sure you check their website for up-to-date information about opening hours.

Can we save you a trip? We’re being asked to stay at home right now but there are still many ways you can get your banking done such as:

Use the SignVideo service

If you're a user of British Sign Language (BSL) the SignVideo service gives you access to an online interpreter enabling you to communicate with us using sign language.

Write to us

Write to us at Halifax, PO Box 548, Leeds, LS1 1WU. For security reasons we can't respond to any queries about Online Banking by post. If you're having problems accessing Online Banking visit Online Banking help to get support and find out how to get in touch.

Having problems with Online Banking

Find out how to get in touch.

Get help with Online Banking

Lost or stolen card?

Report your card as lost or stolen and request a replacement.

Report your cardlost or stolen.

Need to change your name or address?

Change your detailslike your name or address

Make a complaint

We’re here to help if you have concerns.

Make a complaint

Your great experience

We’re really pleased that you’ve had a great experience with Halifax. If you'd like to tell us about it, please use this form. We will not contact you, however, we will pass your feedback on to the right team.

Tell us more

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