Online form
At the moment, due to COVID-19, we’re taking a little longer than usual to get back to you.
To make sure we support vulnerable customers who need our help the most, we’ll look at their complaints first.
This means it could take over 8 weeks to review some complaints sent through our online form.
If you need help more urgently, we're here. Please phone or message us through our Mobile Banking app, or visit us in branch. Otherwise, please know that we’re working on your case as quickly as we can.
To make a complaint online you can use our online form.
Log your complaint online and one of our colleagues will then call you back at a time that suits you.
Email
You can email us at: onlinecomplaints@halifax.co.uk
Although we provide you with an e-mail address, you need to be aware that e-mail is not a secure way to get in touch. You might feel more comfortable using our secure online complaint form, where you can provide us with all your details securely in one go.
If you decide to e-mail us, do not quote any sensitive account information such as your account numbers, we won't be liable for any lost data you supply. To help us resolve your complaint as quickly as possible, please tell us:
- Your full name
- First line of your address and postcode
- The banking product your complaint is about (if applicable)
- As much information about the complaint as you feel able to give (excluding account numbers and sensitive account information)
- Any particular actions you should wish us to take to resolve your complaint
- A contact number and the best times to contact you, as we'll call you once we've received your e-mail.
Letter
If you contact us online we will receive your complaint/ Feedback sooner
If you choose to write to us, please include your account details and address along with the above information.
You can write to us at:
Head of Customer Services
Halifax
PO Box 761
Leeds
LS1 9JF