Online form
At the moment, due to COVID-19, we’re taking a little longer than usual to get back to you.
To make sure we support vulnerable customers who need our help the most, we’ll look at their complaints first.
This means it could take over 8 weeks to review some complaints sent through our online form.
If you need help more urgently, we're here. Please phone or message us through our Mobile Banking app, or visit us in branch. Otherwise, please know that we’re working on your case as quickly as we can.
To make a complaint online you can use our online form.
Log your complaint online and one of our colleagues will then call you back at a time that suits you.
Letter
If you contact us online we will receive your complaint/ Feedback sooner
If you choose to write to us, please include your account details and address along with the above information.
You can write to us at:
Head of Customer Services
Halifax
PO Box 761
Leeds
LS1 9JF