How to complain.


Most of our customers who make their complaint in branch or over the phone, have their complaint resolved to their satisfaction there and then.


 


Over the phone

0800 072 9779

(24 hours a day, 7 days a week).

Textphone number for hearing impaired customers 0800 056 7294 (9am-5.00pm, 7 days a week).

Calling from abroad or if you prefer not to use the 0800 number, call us on +44 0113 366 0167 or +44 0113 366 0141 for textphone.


In branch

Come and see us in any of our branches to talk to a member of the team.

Find your nearest branch


Email us using our secure online form

To make a complaint online or to provide any feedback, you can use our online form.

Make a complaint online

We will aim to contact you by telephone within 48 hours (Mon – Fri) to discuss your complaint.

PPI related queries and complaints


Our promise

Our aim is to offer great products and excellent service, but we know sometimes things can go wrong. If you have any reason at all to complain, we make you a promise:

  • We'll do our very best to put things right as soon as you get in touch.
  • Where that's not possible, we will make sure you have the contact details of the person or team dealing with your complaint.
  • No matter how you choose to tell us about your complaint, whether it is by phone, in branch, or in writing, we will give it our full attention and commitment to resolving it for you.

Complaints data

Building strong and lasting relationships with our customers is important to us. Sometimes things can, and do, go wrong and when this happens we encourage customers to tell us about it so we can aim to put things right.

We're committed to transparency and publish details of the complaints data we last reported to the Financial Conduct Authority. View the complaints data for firms associated with Halifax.