I have a direct debit but want to cancel an instalment plan – what happens now?
When you cancel your instalment plan, we’ll move your plan balance into your main balance, where it will be subject to your standard rate of interest. Cancellation will take effect on the same day you cancel the instalment plan if you cancel within normal business hours, otherwise it will take effect on the next working day.
If you cancel your instalment plan more than 4 working days before your payment due date, we’ll update your direct debit on the next statement. Your payment for this month will remain the same. If you do not wish to make this payment you should also cancel this and make at least your minimum payment plus any remaining plan payments by another method.
If you cancel your instalment plan within 4 working days of your payment due date, your direct debit may have already been requested and you will need to call the bank you have your current account with if you don’t want to make your payment. We’ll update your direct debit in time for your next payment.
If you cancel your instalment plan after your payment due date and before your next statement is produced, we’ll update your direct debit.
If you cancel your direct debit, you’ll still need to make at least your minimum payment for the month, plus any remaining plan payments. You will need to check the "Pay Credit Card" page or call us as the new Minimum + Instalment Plan Payment is likely to be different than the amount you might calculate yourself. If you’re not sure what to do now, are having financial difficulties or have any queries regarding your account please call us on 0345 944 4555 from 7am - 11pm, seven days a week.
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