How we can help if you’re a victim of financial abuse.

What is financial abuse?

Financial abuse can take a variety of different forms within different relationships, including intimate partners, family members or carers. It might be financial control, exploitation or sabotage.

“My husband controlled everything. He didn’t let me even see my own bank statements or my pay going into our account.”

“My ex took out a credit card and loan in my name and she spent the whole lot without me even knowing.”

“I had no money for food; I couldn’t pay for the kids’ school dinners.  He made me give up work. I had to beg for any money while he just carried on as if everything was normal.”

“She said if I told anyone else, she’d stop visiting and tell the other carer to stay away too.”

“My brother offered to help sort out my finances. But instead of taking care of everything, he stole my life’s savings and left me with nothing.”

Do any of these sound familiar? They’re all examples of financial abuse.


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Getting support

We have been working with UK Finance and a lot of the banks in the UK to make sure we can offer the right support you or a loved one need.

Download our financial abuse support guide for more information on how we can help and details of other organisations you can contact for practical help and support.


Thinking about your money

We can help you to start sorting out your money. We’ll provide you with information about:

  • Important documents you may need (e.g. passport, driving licence, bills)
  • How to deal with joint accounts
  • Opening a new account
  • Dealing with any debts, lending or mortgages you might have

Stay safe

There are also a few things you can do:

Passwords and security

  • You should be the only person who knows your account PIN and passwords.  Don’t share your details with anyone, even to take out cash or buy something on your behalf.
  • If you think someone else may have your account PIN and passwords you can change them. 
  • If you’re worried about an older relative, check to see if they have shared this information with anybody else.

Communication and keeping your information safe

  • Think about where letters from us are sent, especially if you think someone might be opening your letters.  If you don’t want them going to the same address you may be able to have them sent elsewhere.
  • You can also choose to receive your statements online if you use internet banking.
  • Remember that some transactions on your statement can indicate where cash machines you have been using are located, or locations of stores where a card payment has been made.

Speak to us

If it’s safe to do so, ask to speak to someone in our branches or on the phone. 

You can call us on 0345 720 3040.

Lines are open from 7am to 11pm, seven days a week.


In an emergency

If you need help urgently, you can call the National Domestic Violence Helpline for free on 0808 200 0247 (24 hours), which is run in partnership between Refuge and Women’s Aid.

Or call the police on 999 if you or someone else is in immediate danger.