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Report fraud
The Halifax brand is changing to Lloyds
As part of this brand change, we’ll never ask you to share your personal details or move money by phone, email or text. Any links or QR codes we share will be for general information only. We won’t ask you to log in or verify yourself using them. If anyone does, it’s a scam and isn’t from us, please don’t respond.
Get in touch if you think you've been scammed
- It's safe and simple for debit card customers to report fraud in our Mobile Banking app.
- If you've got a credit card or need to report Online Banking fraud, please call us.
- Once you've sent a claim, we'll keep you up to date on your case.
Halifax will never ask you to:
- Tell us your account details.
- Share your Personal Security Number.
- Tell us your PIN code or card expiry date.
- Move money to another account.
How to do it
Let us show you step by step.
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You need to tell us if someone:
- knows your credit card PIN
- has used your credit card without your approval.
Call us anytime on 0800 015 1515 or +44 113 242 8196 from outside the UK.
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You need to tell us if:
- money has been taken from your account
- you’re worried a payment you’ve made is fraudulent.
Or, if someone:
- knows or has asked you for your online banking password or memorable information
- has used your online banking account without your approval
- has made you move their money into your account.
Call us anytime on 0800 500 3914 or +44 1132 888 408 from outside the UK.
You need to tell us if someone:
- knows your debit card PIN
- has used your debit card without your approval.
- Log in to our app and find the payment you want to question.
- Select Help with this transaction followed by View your options.
- Read our guide on identifying a transaction and if these don't help select Report this transaction.
- This will then direct you through the steps of raising the fraud in our app.
If we can’t process your claim in our app, we’ll tell you how to get in touch with us.
Get set up now
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If you're not registered for online banking, you can call us. We also offer a range of other services in your local area.
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Get help from Report Fraud
You can report a crime or get general advice from Report Fraud. They also help banks and other companies combat fraud.
